Harshit Singh
Bengaluru
Summary
Results-oriented Sales Operations Analyst with over 4 years of experience in streamlining sales processes to drive business growth. Expertise in Salesforce management and data analysis enhances operational efficiency and supports informed decision-making. Recognized for exceptional problem-solving skills, dedication to customer satisfaction, and the ability to empower sales teams for optimal performance. Core competencies include CRM management, sales forecasting, and effective communication, fostering collaboration across departments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Operation Analyst
Rubrik, Inc
Bengaluru
05.2023 - Current
- Ensured precision in data entry, account updates, and license reassignments.
- Analyzing sales data meticulously to identify valuable trends and make informed strategic decisions.
- Supported sales team by addressing and resolving daily questions about accounts, opportunities, and quotes.
- Designed and developed dashboards that enabled sales teams to visualize performance metrics.
- Designed an interface that highlighted critical KPIs for stakeholders.
- Developed automated reporting system delivering real-time insights.
- Applied data visualization methods to identify critical observations from extensive datasets.
Sales Operations Specialist
Kaseya Limited
Bengaluru
10.2022 - 04.2023
- Managed and simplified complex sales queries.
- Oversaw comprehensive deal processes.
- Oversaw subscription cancellations and refunds.
- Ensured attention to detail in handling and completing refund requests.
- Resolved discrepancies in collaboration with finance and customer support teams.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Identified opportunities for automation within operational workflows.
Associate Sales Operation Analyst
Kaseya Limited
Bengaluru
02.2021 - 10.2022
- Analyzed sales data in detail to uncover trends and opportunities for process enhancement.
- Contributed to accurate sales projections through detailed analysis of market trends and past performance.
- Ensured optimal CRM performance by maintaining accurate data, managing permissions, and supporting sales personnel.
- Conducted pipeline analysis and assessed quota attainment.
- Maintained data cleanliness by deduping leads, contacts and accounts.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
B.Tech - Computer Science
Christ University
Bengaluru06-2021
XII -
Holy Mission Secondary High School
Patna04.2017
Skills
- Microsoft Office
- Google Analytics
- Microsoft Excel
- Google Sheets
- Salesforce
- SFDC Reporting
- SQL
- Tableau
Certification
- The Complete SQL Bootcamp: Go from Zero to Hero: UDEMY
Issued Dec 2024 - Microsoft Excel Data Analysis and Dashboard Reporting: UDEMY
Issued Apr 2024 - Salesforce Lightning Report Builder and Dashboard: UDEMY
Issued Nov 2023
Hobbies and Interests
- Traveling: Having extensively traveled solo across Karnataka, I took the initiative to establish an Instagram page to guide and inspire fellow travelers. Within just a year, my page garnered an impressive following of 50,000.
Farming: My explorations and travels ignited a passion for returning to my roots and embarking on a journey into farming. This allowed me to merge my travel experiences with a new venture rooted in agriculture.
Timeline
Sales Operation Analyst
Rubrik, Inc
05.2023 - Current
Sales Operations Specialist
Kaseya Limited
10.2022 - 04.2023
Associate Sales Operation Analyst
Kaseya Limited
02.2021 - 10.2022
B.Tech - Computer Science
Christ University
XII -
Holy Mission Secondary High School
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