Harshit Singh Rao
Team Manager
Jaipur
Summary
Collaborative manager with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Diploma Engineer Trainee
JMRC
Delhi
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Monitored execution of contract work for compliance with design plans and specifications.
Process Associate
Teleperformance
Jaipur
02.2018 - 04.2019
- Partnered with cross-functional teams across UK to conduct thorough discovery and due diligence on existing Amazon Seller Support processes.
- Conducted training and change management processes in 3 training back to back batches to improve operations.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth as SME.
Senior Process Associate
Symberity
Jaipur
04.2019 - 12.2022
- Co-Supervised team of process associates, answered questions and resolved issues efficiently om operations.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Head of Department
Symberity
Jaipur
01.2023 - Current
- Consistently evaluating the team's performance to identify areas for improvement, and implementing measures and tactics to keep a team of 10 on track.
- Led regular meetings with team leaders and front-line staff to convey important operational information.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Trained batches on the process and involved IT systems.
- Worked with third-party vendors to access and analyze data and systems.
- Evaluated customer data to identify their financial capabilities and prevent fraudulent activities.
Education
High School Diploma -
Govt. R.C Khaitan Polytechnic College
Jaipur (Rajasthan) 07.2014 - 07.2017
B.Tech - Civil Engineering
SBNITM
Jaipur 07.2018 - 10.2021
Skills
Operations
Business development and planning
Strategies and goals
Process and procedure development
Decision-Making
Training and Development
Timeline
Head of Department
Symberity
01.2023 - Current
Senior Process Associate
Symberity
04.2019 - 12.2022
B.Tech - Civil Engineering
SBNITM
07.2018 - 10.2021
Process Associate
Teleperformance
02.2018 - 04.2019
High School Diploma -
Govt. R.C Khaitan Polytechnic College
07.2014 - 07.2017
Diploma Engineer Trainee
JMRC