HARSHIT TANWAR
Operation Manager
Uttam Nagar
Summary
Dynamic and results-oriented operations management professional with over 6 years of experience in public transport services and bus depot management across India. Proven expertise in enhancing operational efficiency, optimizing bus routes, and managing intercity fleet operations to effectively meet public transportation demands. Strong track record of leading large teams of over 400 employees, excelling in HR management, employee training, and performance monitoring to drive high levels of customer satisfaction. Committed to leveraging analytical skills and fostering a culture of continuous improvement to enhance service quality and overall organizational productivity while maintaining a resilient operational mindset for 24/7 availability and extensive travel flexibility across the country.
Overview
1
1
Language
7
7
years of professional experience
Work History
Operations Manager
ZINGBUS-TECHNOLOGY PRIVATE LIMITED
07.2024 - Current
- End-to-End Fleet Fulfillment: Directing end-to-end intercity bus operations, from route validation and vehicle dispatch planning to live tracking and seamless final delivery of passenger services.
- Vendor & Supply Management: Managing strategic transport partners and operator vendors to ensure maximum vehicle availability, capacity planning, and operational continuity across regional lanes.
- KPI & Service Levels Performance: Monitoring critical metrics—including on-time performance (OTP), vehicle utilization, turnaround time (TAT), and service levels—using internal CRM/ERP dashboards to take prompt corrective action.
- Escalation & Transit Management: Handling transit exceptions, route delays, breakdown management, and emergency customer escalations to ensure high service quality and brand commitment.
- Team Leadership & SOPs: Led regional tracking, ground operations, and MIS teams, optimizing costs and ensuring strict adherence to safety SOPs and compliance standards.
- Fleet Maintenance & Technical Operations
- OEM & AMC Management: Collaborate directly with the OEM team to track bus service schedules and manage preventive maintenance under Annual Maintenance Contracts (AMC) to ensure peak fleet reliability.
- PDI & Fleet Onboarding: Manage the Pre-Delivery Inspection (PDI) of incoming buses to verify complete alignment with company SOPs and technical specifications prior to official lane induction.
- Asset & Lifecycle Management: Track specialized asset health metrics, including battery maintenance life-cycles for EV fleets, on-route breakdown interventions, and complete cosmetic/accidental fabrication and paint workloads.
- Infrastructure Supervision: Oversee EV charging infrastructure operations to ensure optimal uptime, fast-charging capacity allocation, and seamless power distribution.
- Route Management & Yield Optimization
- Network Expansion & Mapping: Spearheaded route expansion through detailed mapping, analyzed customer review ratings, and audited driver fuel/battery consumption averages, enhancing service coverage.
- Pan-India Mobility & Route Mapping: Traveling extensively Pan-India to conduct physical route mapping, assess lane terrain, establish station geo-fencing, and map new intercity corridors for network expansion.
- On-Time Performance (OTP): Audit critical First-Point and Last-Point time metrics to assure strict adherence on-time arrival (OTA) and on-time departure (OTD) schedules.
- Procurement & Negotiations: Negotiated contracts with private bus operators, local vendors, and suppliers, achieving substantial reductions in operational expenditure (OpEx).
- Advanced Safety & HSSE Leadership
- AI-Driven Safety Operations: Direct a 4-member HSSE team utilizing real-time Dashcam AI technology to monitor driver behavioral compliance, proactively mitigating safety risks such as lane-drifting, smoking, and driver fatigue/micro-sleep.
- Incident Prevention & Compliance: Enforce specialized safety mandates, including sudden braking alerts, over-speeding exceptions, breath analyzer test protocols, and emergency response drills to establish an absolute zero-accident culture.
Operations Manager
Green One Drive Private Limited (DMRCE-Bus Depot)
06.2021 - 07.2024
- Leading and coordinating daily operations across multiple departments, managing a team of 400+ employees, including drivers, tracking team, and MIS team.
- Developing & executing optimized bus routes and schedules tailored to meet public transportation requirements.
- Supervising and assessing employee performance, providing coaching, training, and feedback to drive productivity and enhance operational performance.
- Addressing customer concerns promptly and implementing effective solutions to enhance satisfaction and service quality.
- Performing supply chain assessments and collaborating with DMRC for service billing and smooth operational coordination.
- Directing the operations of the tracking, MIS teams, and driver supervision to ensure seamless service delivery and optimal performance.
- Managing attendance, payroll, training programs, and HR-related functions, ensuring efficient employee engagement and skill development.
- Recruited and onboarded 300+ drivers while implementing quality checks and ensuring compliance with standards.
- Developed and executed structured onboarding processes and SOPs, reducing driver ramp-up time by 30%.
- Collaborated with local vendors, job placement agencies, and referral channels to build a continuous sourcing pipeline.
- Trained new drivers on safety standards, route management, and company policies, ensuring operational excellence.
- Led performance monitoring, attendance tracking, and reporting using MIS tools for data-backed HR decisions.
- Coordinated with DMRC and internal teams to align driver availability with operational demands and fleet scheduling.
- Reduced driver attrition by initiating feedback loops, recognition programs, and skill-building sessions to boost employee retention.
- Analyzed sourcing and hiring KPIs such as time-to-hire, conversion rates, and source effectiveness for continuous improvement
CCR & MIS Executive
Uni World Transerve Private Limited, Delhi
04.2020 - 06.2021
- Managed real-time bus and driver location tracking using specialized software systems, while ensuring operational transparency.
- Reconciled operational data, identifying and addressing overspeed incidents to strengthen safety and compliance.
- Collected and reviewed attendance data, then generated detailed reports to enable accurate operational tracking.
- Validated operational data against DIMTS-identified overspeed incidents, and resolved findings to strengthen safety and compliance.
- Produced allocation and efficiency reports, enabling management to optimize resource utilization and strengthen operational performance.
Education
Bachelor of Commerce - Business Management
Delhi University
New Delhi, India01-2020
12th - Commerce
CBSE
Delhi01-2016
10th - General Subjects
CBSE
Delhi01-2014
Skills
- Transportation system efficiency
- Route optimization expertise
- Fleet efficiency management
- Recruitment and training coordination
- Supplier relationship management
- Operations oversight
- Data governance
- Operational efficiency
- Regulatory safety compliance
- Operational infrastructure support
- Supply chain logistics
- Supply chain management
- Vendor sourcing
- Maintenance planning
- Business development
- KPI tracking
- Health and safety compliance
- MS office
Section name
- Total/Relevant Experience: 4+ years
- Current Location: New Delhi (Near Dwarka)
- Current CTC: ₹4.16 LPA
- Notice Period: 20 to 25 days (Negotiable)
CAREER TIMELINE
- Apr'20 – Jun'21: CCR & MIS Executive | UNI WORLD TRANSERV PRIVATE LIMITED.
- Jun'21 – July'24: Operations Manager | GREEN ONE DRIVE PRIVATE LIMITED (DMRCE-Bus Depot), Delhi
- July'24- Present: Operations Manager | ZINGBUS-TECHNOLOGY PRIVATE LIMITED (in EV Buses Projects), Gurugram
Cricket,DJing & Music Production,Gaming
Beyond my formal experience in intercity mobility and depot operations, I want employers to know that I bring a high level of operational adaptability and a tech-first approach to safety. I am fully open to Pan-India travel for critical vendor audits and route expansions. Furthermore, my unique personal pursuits in team sports, technical audio environments (DJing), and strategic gaming allow me to maintain high mental agility and effectively manage operational stress in rapid-response environments.
Timeline
Operations Manager
ZINGBUS-TECHNOLOGY PRIVATE LIMITED
07.2024 - Current
Operations Manager
Green One Drive Private Limited (DMRCE-Bus Depot)
06.2021 - 07.2024
CCR & MIS Executive
Uni World Transerve Private Limited, Delhi
04.2020 - 06.2021
Bachelor of Commerce - Business Management
Delhi University
12th - Commerce
CBSE
10th - General Subjects
CBSE