Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Harshit Thakur

New Delhi

Summary

I am an aspiring data analyst with a solid foundation in data analysis, statistical methods, and data visualization, driven by a passion for transforming raw data into actionable insights. I am proficient in SQL, Python, and Excel, using these tools to manipulate and analyze data effectively. With strong problem-solving skills and a keen attention to detail, I am committed to producing results that support informed decision-making. I am eager to contribute my analytical skills and enthusiasm to a dynamic team.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Executive

Accenture
11.2023 - Current
  • Delivered exceptional customer service through phone, email, and chat, ensuring prompt and courteous assistance to all clients.
  • Utilized strong problem-solving skills to effectively resolve inquiries, concerns, and complaints, ensuring high customer satisfaction.
  • Maintained accurate records, collaborated with cross-functional teams, and stayed updated on industry best practices to continuously improve service delivery.

Education

PGDM - Business Analytics/ Operations

IBMR Business School
04-2023

Batchelor of Science -

Gov. Gandhi Memorial Science College
Jammu
12-2020

Full Stack Data Science Course - Data Science

Alma Better

Skills

  • Data Analysis: Proficient in collecting, cleaning, and analysing large datasets to extract actionable insights
  • Data Visualization: Skilled in creating visually appealing and informative graphs, charts, and dashboards using tools like Tableau, Power BI, or matplotlib
  • SQL: Skilled in SQL querying and database manipulation
  • Programming: Proficient in languages like Python or R for data manipulation, and analysis
  • Excel: Advanced skills in using Excel for data analysis, pivot tables, and creating macros

Certification

  • Google Data Analytics, https://coursera.org/share/9291a189076da56a2f5, 5d5895f343ab4
  • Google Analytics (Basic and Advanced), MM/DD/YY

Projects

HR Dashboard (Tableau)
Developed a comprehensive HR dashboard to analyze human resources data, providing both high-level insights and detailed employee records. The dashboard included:

  • Overview: Displayed total employees, active and terminated staff, and visualized employee trends over the years. Broke down employees by department, job title, and compared headquarters vs. branches (New York HQ).
  • Demographics: Showed gender ratio, distribution across age groups and education levels, and analyzed correlations between educational backgrounds and performance ratings.
  • Income Analysis: Analyzed salary data, comparing salaries across education levels and genders, and visualized salary trends by age and department.

Ola Data Analyst Project

  • SQL for Data Extraction & Preparation: Utilized SQL to extract and prepare large datasets from multiple sources, ensuring data accuracy and readiness for analysis.
  • Excel for Data Analysis: Performed in-depth data analysis in Excel, including data cleaning, manipulation, and application of advanced formulas to generate actionable insights.
  • Power BI for Dashboard Creation: Designed and developed interactive Power BI dashboards to visualize key performance metrics, enabling stakeholders to make data-driven decisions.

Timeline

Customer Service Executive

Accenture
11.2023 - Current

PGDM - Business Analytics/ Operations

IBMR Business School

Batchelor of Science -

Gov. Gandhi Memorial Science College

Full Stack Data Science Course - Data Science

Alma Better
Harshit Thakur