Summary
Overview
Work History
Education
Skills
Websites
Achievements Awards
Personal Information
Software
Timeline
Generic

Harshit Tiwari

Jaipur

Summary

To work in an enviroment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Senior Business Analyst

Accenture
08.2022 - 05.2024
  • Designed and prepared technical reports, studies, and related documentation.
  • Supported enterprise and business goals by introducing new product and service offerings.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Educating Customer about the end product usage, benifits pre & post sales.
  • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.

LEAD CCP

American Express Banking corporation
  • Developed strong interpersonal knowledge of existing and potential functioning of International Banks to deliver the best in the interest of Organisation
  • Delivering exceptional Customer service and maintaining the standards and practice of American Express with high flying RTF and VOCM scores
  • Promoted as Master CCP in eight months of Joining with a constant growth mindset
  • Mentored junior collection specialists, contributing to a high-performing team environment.
  • In terms of highest debt collected.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Streamlined the collections process for increased efficiency and improved customer communication.
  • Recommended complementary purchases to customers, increasing revenue.
  • Researched and identified possible new accounts for sales development.
  • Completed product registrations, warranty documentation and post-sale consumer surveys.
  • Initiated process improvements that led to reduced operational costs and increased overall profitability for the collections department.

PERSONAL BANKER

Barclays Shared Services
  • Hired as Personal Banker for inbound Early cycle responsible for handling accounts of Barclaycard members
  • Ensuring clients and sales channels are trained to ensure apt digital and offline experience.
  • Drive sales and spends through activation, Usage & retention for credit cards.
  • Explaining in house Third parties to cardholders to consolidate their funds
  • Live call escalation
  • Floor support in Absense of Team Leaders
  • Mentoring new colleagues about the process and training.

CUSTOMER CARE REPRESNTATIVE

The Phone support
  • Hired as a CCR to Sell system optimizers plan on an inbound call
  • Sold Hefty plans to Americans on calls
  • Explaining the need of Anti malware program about systweak
  • Sold Systweak softwares by explaining the Fabric of Microsoft Partners.
  • Resolved concerns with products or services to help with retention and drive sales

Education

High secondary -

subodh college, Rajasthan university

bachelor of commerce - undefined

Udemy Certification (Currently enrolled)

senior secondary - Bachelor of Commerce

Maheshwari Public School
Jaipur, Rajasthan
03.2014 - 03.2017

Skills

    Excellent verbal and written Vocabulary

    Impeccable Fluency in English speaking

    Ability to work in a fast paced metric driven environment with multi tasking skills

    People skills with growth oriented mindset

    Problem solving and collaborative skill complaints Resolution

    Passion for serving customers with proactive solutions that grows relationship

    Ability to deal with shifting priorities and high workload

    Quick learner and excellent Team player

Achievements Awards

  • Awarded with Best in sports Tag for two consecutive years in school.
  • Represented School in NATIONALS in volleyball and stood runner up.
  • Been a sports captain and a flag bearer at NCC.
  • Elected as a Mentor and Floor support after 7 months of joining.

Personal Information

Date of Birth: 03/13/95

Software

Payware

CRM

Triumph

SAP

Avaya

Timeline

Senior Business Analyst

Accenture
08.2022 - 05.2024

senior secondary - Bachelor of Commerce

Maheshwari Public School
03.2014 - 03.2017

LEAD CCP

American Express Banking corporation

PERSONAL BANKER

Barclays Shared Services

CUSTOMER CARE REPRESNTATIVE

The Phone support

High secondary -

subodh college, Rajasthan university

bachelor of commerce - undefined

Udemy Certification (Currently enrolled)
Harshit Tiwari