Payware
Harshit Tiwari
Jaipur
Summary
To work in an enviroment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Senior Business Analyst
Accenture
08.2022 - 05.2024
- Designed and prepared technical reports, studies, and related documentation.
- Supported enterprise and business goals by introducing new product and service offerings.
- Monitored and tracked user progress to identify improvement opportunities.
- Educating Customer about the end product usage, benifits pre & post sales.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
LEAD CCP
American Express Banking corporation
- Developed strong interpersonal knowledge of existing and potential functioning of International Banks to deliver the best in the interest of Organisation
- Delivering exceptional Customer service and maintaining the standards and practice of American Express with high flying RTF and VOCM scores
- Promoted as Master CCP in eight months of Joining with a constant growth mindset
- Mentored junior collection specialists, contributing to a high-performing team environment.
- In terms of highest debt collected.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Streamlined the collections process for increased efficiency and improved customer communication.
- Recommended complementary purchases to customers, increasing revenue.
- Researched and identified possible new accounts for sales development.
- Completed product registrations, warranty documentation and post-sale consumer surveys.
- Initiated process improvements that led to reduced operational costs and increased overall profitability for the collections department.
PERSONAL BANKER
Barclays Shared Services
- Hired as Personal Banker for inbound Early cycle responsible for handling accounts of Barclaycard members
- Ensuring clients and sales channels are trained to ensure apt digital and offline experience.
- Drive sales and spends through activation, Usage & retention for credit cards.
- Explaining in house Third parties to cardholders to consolidate their funds
- Live call escalation
- Floor support in Absense of Team Leaders
- Mentoring new colleagues about the process and training.
CUSTOMER CARE REPRESNTATIVE
The Phone support
- Hired as a CCR to Sell system optimizers plan on an inbound call
- Sold Hefty plans to Americans on calls
- Explaining the need of Anti malware program about systweak
- Sold Systweak softwares by explaining the Fabric of Microsoft Partners.
- Resolved concerns with products or services to help with retention and drive sales
Education
High secondary -
subodh college, Rajasthan university
bachelor of commerce - undefined
Udemy Certification (Currently enrolled)
senior secondary - Bachelor of Commerce
Maheshwari Public School
Jaipur, Rajasthan 03.2014 - 03.2017
Skills
Excellent verbal and written Vocabulary
Impeccable Fluency in English speaking
Ability to work in a fast paced metric driven environment with multi tasking skills
People skills with growth oriented mindset
Problem solving and collaborative skill complaints Resolution
Passion for serving customers with proactive solutions that grows relationship
Ability to deal with shifting priorities and high workload
Quick learner and excellent Team player
Achievements Awards
- Awarded with Best in sports Tag for two consecutive years in school.
- Represented School in NATIONALS in volleyball and stood runner up.
- Been a sports captain and a flag bearer at NCC.
- Elected as a Mentor and Floor support after 7 months of joining.
Personal Information
Date of Birth: 03/13/95
Software
CRM
Triumph
SAP
Avaya
Timeline
Senior Business Analyst
Accenture
08.2022 - 05.2024
senior secondary - Bachelor of Commerce
Maheshwari Public School
03.2014 - 03.2017
LEAD CCP
American Express Banking corporation
PERSONAL BANKER
Barclays Shared Services
CUSTOMER CARE REPRESNTATIVE
The Phone support
High secondary -
subodh college, Rajasthan university
bachelor of commerce - undefined
Udemy Certification (Currently enrolled)