Hi, I’m
Harshit Tripathi
Assistant Manager
Noida
Summary
As a self-motivated and ambitious professional with a strong work ethic, I excel in project management. I am currently focused on enhancing my management and leadership skills. My quick learning ability and confidence in my capacity to contribute to the financial industry's growth are significant assets.
Overview
7
years of professional experience
2
years of post-secondary education
Work History
Genpact India Pvt Ltd
Assistant Manager
04.2025 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Elevated customer satisfaction by efficiently addressing and resolving complaints.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Accenture
Subject Matter Expert (SME) (OTC- AR Analyst)
03.2022 - 03.2025
Job overview
- Supervising a team of eight employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Worked and communicated with the Supervisor, Team Members, and other Departments to meet client SLA and key performance indicators as required.
- Providing accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes.
- Assisted with determining appropriate production methods and labor levels to meet service level agreements by understanding the impact of workflow on productions by meeting performance standards.
- Delegating daily tasks to team members and checking with them throughout the shift to make sure tasks are being met.
- Being only the vintage resource in team was handling and supporting team, regarding their queries and escalations.
- Mentor and Coach the new joiners to help them come up the learning curve.
- Used Oracle ERP to log updates on each invoice and used queries like Item Activity, Account Inquiry, BTR etc. to research on the invoices as required Investigate historical data for each invoice.
- Worked with various departments (sales, events and end client accounting) to resolve disputes.
- Responsible for clearing all disputes and pulling certain backups to determine validity of each dispute as necessary.
- Researched, analyzed and settled all customer billing disputes by working with the internal teams.
- Worked in different department and LOBs under same client to have deep understanding and business knowledge.
- Worked with business excellence team and automation team for a process to be automated.
- (OTC- AR Associate) November 2019 – February 2022.
HCL Technologies
Counselor – Health & Insurance
05.2019 - 11.2019
Job overview
- To keep monitoring the batch jobs to review claims and submit to correct payor properly.
- Verify and review whether payor process the payment as per the promised date/ due date.
- Working on denials which we received from the payor when they deny paying the claims.
- In case of low payment and any discrepancy into the claim, submitting claims to payor electronically or via call.
- Send request to cash application team to post adjustments and payments into the system.
- Handle client escalation and interact with client incase facing any issue.
Genpact
Process Associate
08.2018 - 04.2019
Job overview
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided basic technical support for clients on wide range of company services.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Managed customer relations and customer service through daily communication and interaction.
Education
Swami Vivekanand Subharti UniversityMeerut
MBA
01.2017 - 04.2019
University Overview
Swami Vivekanand Subharti University
D.D.UGorakhpur
BA
University Overview
D.D.U, Gorakhpur
G.N National Public SchoolGorakhpur
XIIth
University Overview
G.N National Public School, Gorakhpur
G.N National Public SchoolGorakhpur
Xth
University Overview
G.N National Public School, Gorakhpur
Skills
Power BI and Advanced Excel
Interests
Photography, Traveling, Socializing, Basketball & Cricket
Accomplishments
- Received two fast track sub-level movements due to outstanding performance.
- Received client award of excellence for three quarters at Accenture.
- Appreciation email from management for Weekend support & challenging and providing solutions for incorrect approach followed in current process in Accenture.
- Received multiple appreciation emails from customers and end client for on time query resolution.
- Received Encore awards and received top performance certificates at Accenture.
- Received Special Recognition Award at Genpact for Quarterly R&R.
Disclaimer
I, hereby declare that all the above information is true to the best of my knowledge. Harshit Tripathi
STRENGTHS
- Adaptable
- Excellent interpersonal and communication skills
- Portfolio Management & Leadership skill
- Confident & determined.
Timeline
Assistant Manager
Genpact India Pvt Ltd
04.2025 - Current
Subject Matter Expert (SME) (OTC- AR Analyst)
Accenture
03.2022 - 03.2025
Counselor – Health & Insurance
HCL Technologies
05.2019 - 11.2019
Process Associate
Genpact
08.2018 - 04.2019
Swami Vivekanand Subharti University
MBA
01.2017 - 04.2019
D.D.U
BA
04.2016
G.N National Public School
XIIth
04.2013
G.N National Public School
Xth
04.2011
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