Harshita .
Delhi
Summary
Dedicated Customer Service Professional with a strong focus on resolving account enquiries, handling customer complaints accurately, and delivering exceptional support. Experienced in managing high volumes of customer requests while providing clear and accurate information about products and services. Demonstrates strong communication, problem-solving, and issue-resolution skills, with a consistent commitment to customer satisfaction and delivering positive customer outcomes.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
EXL
Noida
01.2025 - Current
- Resolved service issues promptly to maximise customer satisfaction outcomes daily.
- Built empathetic client relationships and exceeded sales goals consistently.
- Handled mixed customer service requests with accurate product information and quick query resolution.
- Processed and issued product orders and service upgrades for customers.
Customer Support Executive
Concentrix
Gurugram
09.2022 - 12.2024
- Handled customer account inquiries accurately to resolve service complaints.
- Provided clear information to settle issues and support satisfaction goals.
- Maintained quality standards by acting on feedback during customer evaluations.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
Education
Bachelor of Arts - Arts
Laxmibai College
01-2022
12th - Arts
B M Gange
06-2022
Skills
- Complaint resolution
- Customer rapport building
- Relationship management
- Service recovery strategies
- Customer complaint management
Timeline
Customer Support Representative
EXL
01.2025 - Current
Customer Support Executive
Concentrix
09.2022 - 12.2024
12th - Arts
B M Gange
Bachelor of Arts - Arts
Laxmibai College