HARSHITA AGRAWAL
Customer Success | Content writer | Wordpress Developer
Ahmedabad
Summary
Dynamic Customer Success Manager with a proven track record at CRMOne, driving a 95% renewal rate through exceptional client relationships and proactive account management. Expertise in Power BI and effective communication led to a 25% increase in account growth, showcasing adaptability and a results-driven approach to client success.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Customer Success Manager
CrmOne
09.2024 - Current
- Managed a portfolio of 500 clients, serving as the primary point of contact and ensuring consistent satisfaction and engagement.
- Built strong client relationships that led to a 95% renewal rate and a 20% increase in referral business over 12 months.
- Resolved client escalations with a 98% satisfaction rate, reducing average resolution time by 30%.
- Partnered with clients to define success metrics and delivered ongoing support, contributing to a 25% increase in account growth.
- Maintained proactive communication cadence with key accounts, driving a 35% boost in customer health scores.
Customer Success Associate
Rapidops
01.2024 - 09.2024
- Managed 1000 client accounts with a 95% retention rate.
- Lead onboarding sessions, cutting time-to-value by 30%.
- Boosted CSAT from 82% to 91% through fast issue resolution.
- Drove 20% MRR growth by identifying upsell opportunities.
- Ran QBRs and usage reports to improve feature adoption by 15%
Content Writer
Freelance-writers
06.2023 - Current
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Performed keyword research to optimize content for SEO.
- Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content.
- Conducted thorough research for topics to ensure content accuracy and reliability, establishing trust with audience.
WordPress Developer
Freelancer
06.2023 - Current
- Designed B2B websites tailored to client specifications using WordPress framework.
- Enhanced user experience through website designs that meet business objectives.
- Completed content writing for more than 30 projects, ensuring clarity and relevance.
- Sanvariya is a WordPress based E-Commerce website which is design as per client requirement. The link for the same is mention below. https://sanvariya.com/
- Brew Culture is a WordPress based B2B website which is design as per client needs & Specifications. The link for the same is mention below. https://brewculture.in/
- Successfully completed over 15 WordPress projects, ranging from small business websites to large scale e-commerce platforms.
Education
B.E - Information Technology
Government Engineering College
Gandhinagar, Gujarat 06.2021 - 04.2024
Diploma - Information Technology
Government Girls Polytechnic
Ahmedabad, Gujarat 06.2018 - 06.2021
Class X -
Nutan Vidya Mandir
Songadh, Gujarat 06.2017 - 03.2018
Skills
Power BI expertise
Timeline
Customer Success Manager
CrmOne
09.2024 - Current
Customer Success Associate
Rapidops
01.2024 - 09.2024
Content Writer
Freelance-writers
06.2023 - Current
WordPress Developer
Freelancer
06.2023 - Current
B.E - Information Technology
Government Engineering College
06.2021 - 04.2024
Diploma - Information Technology
Government Girls Polytechnic
06.2018 - 06.2021
Class X -
Nutan Vidya Mandir
06.2017 - 03.2018
Extra Curricular Activities
Contributed to a hackathon organized by the Education Department (Higher & Technical), Government of Gujarat, applying problem-solving skills in a collaborative environment. Volunteered as a student buddy in the Women Development Cell at GECG, supporting initiatives aimed at empowering and mentoring female students.
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