Industrial Trainee
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Handled guest complaints professionally, resulting in satisfactory resolutions and improved relationships with customers
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Contributed to positive online reviews by delivering excellent hospitality experiences to all guests
- Provided support during peak periods by efficiently managing front desk tasks such as reservations, inquiries, and phone calls