Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harshita Chauhan

Noida

Summary

Dynamic Assistant Manager – Operations at Own Door, specializing in client property portfolios, leasing support, and maintenance operations. Over 4 years of experience in client servicing, operations management, and IT support, with a strong focus on work order management, compliance monitoring, escalation handling, and cross-team coordination. Proven track record in enhancing operational efficiency, ensuring adherence to service level agreements (SLAs), and fostering positive relationships with clients and tenants. Committed to driving continuous improvement and delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Assistant Manager – Operations

Own Door
07.2025 - Current
  • Single point of contact for property owners; coordinate with leasing, maintenance, and support teams.
  • Manage property operations, monitor work orders, and ensure tasks are completed on time and within budget.
  • Conduct virtual inspections, provide troubleshooting support, and oversee timely resolution of maintenance issues.
  • Maintain compliance with regulations and company standards while ensuring positive client and tenant experience.

Team Lead - Operations

TERiX Computer Services
04.2023 - 06.2025
  • Lead a team of 8+ operations professionals, focusing on service delivery, escalation management, and continuous improvement.
  • Improved operational efficiency by 25% through workflow streamlining and resource reallocation.
  • Monitored KPIs to identify trends, enabling proactive decision-making and timely intervention.
  • Managed cross-functional projects, delivering results on time and within budget.
  • Fostered collaboration between technical support, logistics, and customer service teams for end-to-end service excellence.

Deskside Support Technician

TERiX Computer Services
04.2021 - 04.2023
  • Delivered frontline IT support, resolving over 150+ hardware and software issues monthly.
  • Supported onboarding and training of 20+ new hires, improving team ramp-up time by 30%.
  • Maintained thorough documentation, contributing to knowledge base development.
  • Collaborated with internal teams to coordinate timely issue resolution and ensure customer satisfaction.

Education

Bachelor of Technology (B.Tech) - Computer Science

Dewan VS Institute of Engineering and Technology
09.2020

Senior Secondary (12th Grade) - undefined

TRM Public School
06.2016

High School (10th Grade) - undefined

TRM Public School
03.2014

Skills

  • Team leadership
  • Operational Excellence: Workflow Optimization KPI Monitoring Resource Planning Process Automation SLA Management

Standard operating procedures

Scheduling management

Key performance indicators

Operational efficiency

Timeline

Assistant Manager – Operations

Own Door
07.2025 - Current

Team Lead - Operations

TERiX Computer Services
04.2023 - 06.2025

Deskside Support Technician

TERiX Computer Services
04.2021 - 04.2023

Senior Secondary (12th Grade) - undefined

TRM Public School

High School (10th Grade) - undefined

TRM Public School

Bachelor of Technology (B.Tech) - Computer Science

Dewan VS Institute of Engineering and Technology
Harshita Chauhan