Harshita Chauhan
Noida
Summary
Dynamic Assistant Manager – Operations at Own Door, specializing in client property portfolios, leasing support, and maintenance operations. Over 4 years of experience in client servicing, operations management, and IT support, with a strong focus on work order management, compliance monitoring, escalation handling, and cross-team coordination. Proven track record in enhancing operational efficiency, ensuring adherence to service level agreements (SLAs), and fostering positive relationships with clients and tenants. Committed to driving continuous improvement and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant Manager – Operations
Own Door
07.2025 - Current
- Single point of contact for property owners; coordinate with leasing, maintenance, and support teams.
- Manage property operations, monitor work orders, and ensure tasks are completed on time and within budget.
- Conduct virtual inspections, provide troubleshooting support, and oversee timely resolution of maintenance issues.
- Maintain compliance with regulations and company standards while ensuring positive client and tenant experience.
Team Lead - Operations
TERiX Computer Services
04.2023 - 06.2025
- Lead a team of 8+ operations professionals, focusing on service delivery, escalation management, and continuous improvement.
- Improved operational efficiency by 25% through workflow streamlining and resource reallocation.
- Monitored KPIs to identify trends, enabling proactive decision-making and timely intervention.
- Managed cross-functional projects, delivering results on time and within budget.
- Fostered collaboration between technical support, logistics, and customer service teams for end-to-end service excellence.
Deskside Support Technician
TERiX Computer Services
04.2021 - 04.2023
- Delivered frontline IT support, resolving over 150+ hardware and software issues monthly.
- Supported onboarding and training of 20+ new hires, improving team ramp-up time by 30%.
- Maintained thorough documentation, contributing to knowledge base development.
- Collaborated with internal teams to coordinate timely issue resolution and ensure customer satisfaction.
Education
Bachelor of Technology (B.Tech) - Computer Science
Dewan VS Institute of Engineering and Technology
09.2020
Senior Secondary (12th Grade) - undefined
TRM Public School
06.2016
High School (10th Grade) - undefined
TRM Public School
03.2014
Skills
- Team leadership
- Operational Excellence: Workflow Optimization KPI Monitoring Resource Planning Process Automation SLA Management
Standard operating procedures
Scheduling management
Key performance indicators
Operational efficiency
Timeline
Assistant Manager – Operations
Own Door
07.2025 - Current
Team Lead - Operations
TERiX Computer Services
04.2023 - 06.2025
Deskside Support Technician
TERiX Computer Services
04.2021 - 04.2023
Senior Secondary (12th Grade) - undefined
TRM Public School
High School (10th Grade) - undefined
TRM Public School
Bachelor of Technology (B.Tech) - Computer Science
Dewan VS Institute of Engineering and Technology