Harshita Chhatwani
Summary
Result-oriented Personal Banker with experience managing a diverse client portfolio at HDFC Bank, Vadodara. Skilled in addressing client needs across loans, foreign exchange, insurance, and wealth management. Proficient in financial planning and relationship management, with a focus on cross-selling, loan approvals, and problem-solving to ensure client satisfaction and support bank growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Personal Banker
HDFC BANK
09.2023 - Current
- Managed client portfolios by providing tailored financial advice to meet individual objectives and tracking investment performance with scheduled updates.
- Assisted clients with setting up or closing accounts and signing up for new services.
- Cross-sold banking products and services to meet customer needs effectively.
- Maintained up-to-date knowledge of financial regulations, products, and services to provide accurate and relevant guidance to clients.
- Processed loan applications and conducted financial assessments to determine creditworthiness and risk.
- Resolved client queries and complaints efficiently, maintaining high standards of customer service and fostering client loyalty.
- Advised on a range of financial products, including mortgages, loans, and insurance, ensuring suitability for clients' financial situations.
- Provided guidance on wealth management and investment strategies, helping clients achieve long-term financial goals.
- Implemented fraud prevention measures, monitoring accounts for suspicious activity to protect client assets.
Education
Bachelor of Business Administration - Marketing
Navrachana University
HSC - Commerce
St. Joseph ET High School
Skills
- Client Relationship Management
- Account Maintenance
- Portfolio Management
- Cross-selling Products
- Wealth Management
- Investment Advisory
- Loan Processing
- Fraud Prevention
Certification
NISM (National Institute of Securities Markets)
Internships
Accountant
Neel-Nayan Pharma Pvt. Ltd. | May 2022 - July 2022 | Bilimora, Gujarat
- Managed stock entries and ensured accurate financial transactions.
- Efficiently used Tally Software to simplify accounting processes, making sure all data was accurate and easy to track.
- Paid close attention to detail and followed financial regulations, ensuring everything was done correctly and with care.
Client Relationship Manager
Techno Heaven Consultancy Pvt. Ltd. | November 2021 - December 2021 | Bilimora, Gujarat
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Addressed and resolved customer complaints and issues to improve satisfaction.
Timeline
Personal Banker
HDFC BANK
09.2023 - Current
HSC - Commerce
St. Joseph ET High School
Bachelor of Business Administration - Marketing
Navrachana University
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