Harshita Dixit
I Had Start My Carrier From 2014 With Ujala Credit Co Operative Society Ltd From There L Learned A Lot, Worked On Many Projeets With My Team, Achieved Targets With Work Hard Under Time And Accuracy Pressures. Sceing My Work, 1 Got The Best Branch Officer Award And Also Got The Employee Of The Organisation Award.. Seeing My Work And Dedication I Got Surprise Appreciation Letter From Organisation Promotion To Branch Head ,In 2023 Move Another NBFC Bajaj Finance Ltd As Operation Manager Handle All Branch Operational Work With All Responsibilities, Now I Am Working As Senior Operation Manager In Bajaj Finance Ltd
Padrauna
Summary
Senior Operations Manager with a proven track record at Bajaj Finance, enhancing customer satisfaction through strategic operational improvements. Skilled in KPI tracking and staff development, I foster strong customer relations and drive operational excellence, achieving significant productivity boosts and effective issue resolution.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Bajaj Finance
09.2023 - Current
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Handling the branch's all operation management-related JLG disbursement group loan personal loan.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Grew business banking relationships through proactive outreach. stahlished and built customer relationships through targeted outreach and initiatives.
Keep maintaining All Records belong tirom Branch for Audit Purpose.
• Customer Service
• Communily Relations
• Multi-Tasking Abilitics
• Branch Operacions Management
• Sell Motivated
• Patience, Punctuality, Sincere • Customer Servico
• Communily Relations
• Multi-Tasking Abilitics
• Branch Operacions Management
• Sell Motivated
• Patience, Punctuality, Sincere • Customer Servico
• Communily Relations
• Multi-Tasking Abilitics
• Branch Operacions Management
• Sell Motivated
• Patience, Punctuality, Sincere
Discipline.
- Achieved remarkable improvement in customer satisfaction scores by revamping customer service process to ensure swift and effective resolution of queries.
Branch Manager
Ujala Credit Co Operative Society Ltd
08.2014 - 06.2023
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Education
Master of Arts - Hindi, Sociology
U.N.P.G Collage
Padrauna, India 04.2001 -
Bachelor of Arts - English , Hindi , Sociology
U.N.P.G Collage
Padrauna 04.2001 -
High School Diploma -
U.N.I.C
Padrauna, India 04.2001 -
Skills
Operations management
Timeline
Senior Operations Manager
Bajaj Finance
09.2023 - Current
Branch Manager
Ujala Credit Co Operative Society Ltd
08.2014 - 06.2023
Master of Arts - Hindi, Sociology
U.N.P.G Collage
04.2001 -
Bachelor of Arts - English , Hindi , Sociology
U.N.P.G Collage
04.2001 -
High School Diploma -
U.N.I.C
04.2001 -