Harshita Jain
Delhi
Summary
Dynamic and accomplished Manager with a proven track record of driving customer engagement and training. With over 10 years of experience in the aviation industry, I have excelled in roles such as Assistant Manager - Escalations and Social Media and Supervisor - Meet and Greet Services. My skills include initiative, problem-solving, time management, and strong communication. I have a consistent history of promotions, awards, and recognition for my dedication and outstanding performance. I am driven to achieve the best for myself and the organizations I work for, combining hard work and smart work to add significant value and contribute to the team's success. My goal is to continue excelling in a challenging and rewarding environment, leveraging my expertise and experience to drive personal and professional growth.
Overview
11
11
years of professional experience
Work History
Manager Training & Quality
Air India
Gurugram
11.2024 - Current
Manager - Customer Engagement (Trainer and Auditor)
Tata Sia Airlines Ltd.
11.2022 - 11.2024
- I am currently working as a Manager for Customer Engagement at Tata Sia Airlines Ltd., where I am responsible for training and auditing customer engagement processes.
- I play a key role in developing and implementing training programs to enhance customer service and satisfaction.
- Additionally, I conduct audits to ensure compliance with company standards and identify areas for improvement.
- Developing and implementing training programs to enhance customer service and satisfaction.
- Conducting audits to ensure compliance with company standards and identify areas for improvement.
- Collaborating with cross-functional teams to address customer needs and provide solutions.
- Utilizing effective communication and problem-solving skills to ensure customer expectations are met.
Social Media & Escalation Manager
Tata Sia Airlines LTD.
Gurugram
10.2018 - 11.2022
Supervisor - Airport Operations
Bird Worldwide Flight Services
Terminal 3
09.2014 - 10.2018
Skills
- Self-motivation
- Decision Making
- Microsoft Office
- Adaptability
- Leadership
- Teamwork
- Communication
- Training programs
- Auditing processes
- Problem solving
- Time management
Languages
Highly proficient, B1, Native speaker
Hobbies and Interests
- Reading
- Running
- Cleaning
- Listening to music
- Swimming
- CSR activities
<Enter your own>
- Date of Birth: 11/15/95
- Nationality: Indian
Timeline
Manager Training & Quality
Air India
11.2024 - Current
Manager - Customer Engagement (Trainer and Auditor)
Tata Sia Airlines Ltd.
11.2022 - 11.2024
Social Media & Escalation Manager
Tata Sia Airlines LTD.
10.2018 - 11.2022
Supervisor - Airport Operations
Bird Worldwide Flight Services
09.2014 - 10.2018