Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Quote
Languages
Hobbies and Interests
Languages
Generic
Harshita Kamble

Harshita Kamble

Jabalpur, Madhya Pradesh

Summary

Results-driven IT professional specializing in ITIL Asset Management and IT Service Management. Proven track record in optimizing IT infrastructure capacity and enhancing service delivery, contributing to organizational success. Seeking a role as an ITIL Service Asset Manager to leverage expertise in driving operational efficiency and implementing best practices.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Service Asset and Configuration Manager

Wipro Limited
06.2021 - Current
  • Addressed and rectified configuration issues with network equipment documented in different platforms.
  • Worked alongside partner organizations and Life Cycle Management teams to resolve inventory problems.
  • Produced deal-specific reports to identify mismatches in assets and inventory.
  • Complied with and recommended advancements in data administration standards.
  • Explained necessary guidelines for data integration to ensure accurate input into end systems.
  • Generate monthly Asset/Configuration Management Database reports for client Business Management teams.
  • Resolved production issues on support tools and systems.
  • Identified, documented, and tracked changes in software, hardware, and network configurations.
  • Developed and implemented configuration management processes to ensure compliance with departmental standards.
  • Developed test plans for evaluating the effectiveness of proposed changes in system configurations.
  • Monitored change requests to ensure timely completion of activities related to configuration management.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Hardware and Software Asset Manager

Wipro Limited
06.2019 - 05.2021
  • Handled ticketing tasks for hardware and software assets through ServiceNow.
  • Directly engaged with clients for adjustments in Asset Inventory reports and Ad hoc reporting.
  • Produced detailed reports focusing on deal-specific CPI and KPI metrics.
  • Generated detailed reports for customer audits and internal evaluations.
  • Increased CMDB accuracy by identifying and removing duplicate entries.
  • Created and validated configuration items.
  • Managed and reported on software assets using Eracent.
  • Coordinated with SCCM, EUS, AD teams for extracting data and comparing it against ServiceNow Inventory.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Major Incident Manager

Wipro Limited
01.2019 - 05.2019
  • Collaborated with IT teams to guarantee timely completion of service restoration after Major Incidents.
  • Dispatched outage alerts to stakeholders and relevant teams.
  • Logged information throughout incident management and completed assessments with the team.
  • Enabled transparent communication via an open bridge with team and stakeholders, ensuring positive project results.
  • Handled service requests through the ServiceNow platform.
  • Reviewed and approved project plans prior to implementation.
  • Remained calm and poised during high-priority incidents.

Education

MTech - Computer Systems & Infrastructure

Birla Institute of Technology & Science
Pilani
01.2022

Bachelor of Science - Electronics

St. Aloysius’ College Autonomous
Jabalpur, Madhya Pradesh
01.2018

Skills

  • ITIL Framework
  • ITIL Asset Management Configuration management
  • ITIL Hardware Asset Management
  • ITIL Incident Management
  • ServiceNow
  • Experience with Eracent
  • Power BI Report Development
  • Customer interaction

Certification

  • ITIL 4 Foundation
  • ServiceNow Micro-Certification: Agile and Test Management Implementation
  • ServiceNow Micro-Certification: Automated Test Framework
  • ServiceNow Micro-Certification: Flow Designer
  • ServiceNow Micro-Certification: Integration Hub

Timeline

Service Asset and Configuration Manager

Wipro Limited
06.2021 - Current

Hardware and Software Asset Manager

Wipro Limited
06.2019 - 05.2021

Major Incident Manager

Wipro Limited
01.2019 - 05.2019

MTech - Computer Systems & Infrastructure

Birla Institute of Technology & Science

Bachelor of Science - Electronics

St. Aloysius’ College Autonomous

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It is never too late to be what you might have been.
George Eliot

Languages

  • English, Advanced
  • Hindi, Advanced

Hobbies and Interests

  • Travelling
  • Photography
  • Painting
  • Carrom

Languages

  • English, Advanced
  • Hindi, Advanced

Similar Profiles

CREATE PROFILE
Harshita Kamble