HARSHITA KASHYAP
linkedin.com/in/harshitakashyap30
Summary
Dynamic and results-oriented professional with a proven track record in client engagement, data-driven decision-making, and product optimization. Adept at driving revenue growth, enhancing customer experiences, and collaborating cross-functionally to deliver impactful solutions. Skilled in Python, SQL, Tableau, and Power BI, with a passion for solving complex problems and building customer-centric products. Seeking product manager, sales, or customer success manager roles to leverage analytical expertise and interpersonal strengths for business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Zomato
Gurgaon
10.2024 - Current
- Consistently ranked in the top 10% of performers for 4–5 months based on customer satisfaction (CSAT) and quality metrics, showcasing a dedication to delivering exceptional service.
- Selected as Temporary Sub-Team Lead, overseeing a team of 7+ agents, managing performance tracking, and ensuring team alignment with company goals.
- Handled customer queries via chat and call, achieving fast resolutions and maintaining a high satisfaction rate through empathetic and efficient support.
- Proactively identified and flagged incorrect restaurant data (e.g., timings, menus, tags), improving app accuracy and enhancing user experience.
- Supported delivery partners by resolving profile, location, and order-related issues during live cases, ensuring seamless operations and partner satisfaction.
Growth Manager
The Little Tempo
Lucknow
10.2021 - 07.2024
- Optimized inventory, managed and improved sales, resulting in a 30% increase in revenue.
- Maintained an online presence and ran social media campaigns to increase visibility.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Relevant Skills: Client Interactions, Business Insights, Problem-Solving
Education
Post Graduate Diploma - Data Analytics
Imarticus Institute
Jaipur06-2024
Masters of Science - Forensic Science
University Of Lucknow
Lucknow, UP, India01.2020
Bachelors Science - Biology
Isabella Thoburn College
Lucknow, UP, India01.2017
Skills
Technical: Data Analysis, Python (Data Science), MySQL, Tableau, Power BI, Excel, Statistics
Product Management: User Research, Feature Prioritization, Hypothesis Testing, Roadmap Development
Sales & Customer Success: Client Relationship Management, Revenue Optimization, Customer Retention, Cross-Functional Collaboration
Soft Skills: Leadership, Communication, Problem-Solving, Adaptability, Business Insight Generation
Certification
- Attended 4th National Forensic Conference, Forensic Investigation and Consultancy Services, 02/01/20
- Completed a Workshop on Forensic Psychology Techniques in Crimes, Department of Psychology, Lucknow University
Timeline
Customer Service Executive
Zomato
10.2024 - Current
Growth Manager
The Little Tempo
10.2021 - 07.2024
Post Graduate Diploma - Data Analytics
Imarticus Institute
Masters of Science - Forensic Science
University Of Lucknow
Bachelors Science - Biology
Isabella Thoburn College
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