Harshita Kharwal
New Delhi
Summary
A multidisciplinary candidate with experience in marketing communication, client relations, designs consulting, soft skills training, and vendor management. Creative & passionate with an urge to learn and explore new things with a creative streak and technical bent. Willing to work as a key player in challenging and creative environment so that I can use my creativity and contribute to it. Motivated professional can add value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Marketing Manager
Creations Group
New Delhi
06.2023 - 10.2023
- Lead generation by actively participating in events and business meets
- Responsible for responding clients queries through emails, calls.
- Managed social media accounts and campaigns.
- Coordinated marketing events for showcasing product and service offerings.
- Managed creation of marketing materials, collateral and sales support tools.
- Represented company at local and trade association meetings to promote products.
- Maintained relationships with key customers through regular communication.
- Prepared and sent proposals to prospective clients.
Marketing Communications Manager
One Source Studio
New Delhi
03.2021 - 05.2023
- Responsible for developing innovating ideas for business growth through client meets, participating in business events and exhibitions
- Maintaining social media and coordinating with agency for marketing collateral to promote company brand image
- Pitch presentation (concept presentation & mood boards after project briefing from client,Conceptualization of Space planning and Layout
- Coordinating work in progress on regular intervals for design execution and site visits.
- Interviewed and hired talented individuals to add value to marketing team.
- Collaborated with PR staff to develop and optimize online blogs, websites and social media pages.
- Worked closely with in-house team in Developing marketing content such as written copy, graphic design, digital posts and video content.
Interior Designer
Dessign Destination
New Delhi
12.2017 - 04.2020
- Identifying and Defining Client’s need therefore developing effective presentation
- Resource Planning and specify material selection such as lighting & plumbing Fixtures, wall finishes, flooring that best fit the client’s lifestyle
- Placing order for material and oversee installation of design element
- Material Audit by keeping a check on material ordered/delivered and tracking on material availability at the site and make sure of the proper utilization of resources with minimal wastage
- Closely working with labors at site and explain them blue prints
- Audit work in progress by visiting site and Co-ordinate with site supervisor for smooth project completion as per Drawings
- Market Research and coordination with vendors for the latest products in the market
- Coordinating with client and keeping them updated with the work progress at site
- Measuring interior spaces and preparing plans & layouts considering optimum utilization of space
- Preparing plans including Electrical , RCP, Elevation, Furniture working Drawings Creating mood boards to develop design that look great and are aesthetically pleasing.
Client Relation Manager
Floor and Furnishings India Pvt. Ltd.
03.2011 - 06.2012
- Customer Handling and Relationship Management and Resolve Problem being faced by customer
- Conducted training's on customer service and increased customer satisfaction
- Evaluated feedback by using prescribed format and enhanced effectiveness of future training
- Provided Soft Skills Training to sales staff in order to meet 100% quality
- Arranged the induction training for New Joinees
- Coached & provided feedback for development of employee & process and generated productivity.
Floor Support-PPMC APRIA (US Healthcare Insurance Collections)
Intelenet Global Services Pvt. Ltd.
11.2009 - 02.2011
- Responsible for making outbound calls with the focus on making collections of past due payments by the customer of Apria PPMC healthcare patients
- To ensure client specified collection targets and QA metrics were met on a day to day basis
- Assisted my Team leader in strategizing the dialer campaigns to be run as per the timing and geography of collection area
- Monitored calls of bottom performers of team (recorded/live barging) to identify improvement areas and shared feedback along with best practices to help them improve collections while maximizing customer satisfaction scores
- Conducted up training sessions of cross team members along with OJT teams focused on negotiation skills in order to generate maximum revenue keeping C-Sat into consideration
- Assisted training team with SME floor support to the new joinees during their OJT period by providing real-time support for their queries as well as taking supervisory escalation calls
- Evaluated team data (team & agent level variation) and planned action with my team leader to ensure sustained performance of the team
- Achievement as Sr.Collections Executive Nominated as SME due to consistent performance within first 6 months Topped the stack rankings month on month in collection amount.
Customer Care Executive (Telecom Process)
Convergys India Services Pvt. Ltd
02.2006 - 12.2008
- Customer Handling and Relationship Management and Resolve Problem being faced by customer
- Conducted training's on customer service and increased customer satisfaction
- Evaluated feedback by using prescribed format and enhanced effectiveness of future training
- Provided Soft Skills Training to sales staff in order to meet 100% quality
- Arranged the induction training for New Joinees
- Coached & provided feedback for development of employee & process and generated productivity.
Education
Course in Mahavastu (Beginner level) -
The Future University
01.2024
Higher Diploma in Interior Designing -
Academy of Applied Arts and NIESBUD (Ministry of Skill Development and Entrepreneurship), Academy of Applied Art
01.2016
B.Com -
University of Delhi
01.2005
12th -
Cambridge Foundation School (Delhi)
01.2002
10th -
Cambridge Foundation School (Delhi)
01.2000
Skills
- Microsoft Office
- Communication and Presentation
- Coaching and Mentoring
- Customer Relationship Management (CRM)
- Vendor Relations
- Brand Promotion
- Business Development
Languages
- English
- Hindi
Hobbies and Interests
- Designing
- Travelling
- Reading
- Blog Writing
Timeline
Marketing Manager
Creations Group
06.2023 - 10.2023
Marketing Communications Manager
One Source Studio
03.2021 - 05.2023
Interior Designer
Dessign Destination
12.2017 - 04.2020
Client Relation Manager
Floor and Furnishings India Pvt. Ltd.
03.2011 - 06.2012
Floor Support-PPMC APRIA (US Healthcare Insurance Collections)
Intelenet Global Services Pvt. Ltd.
11.2009 - 02.2011
Customer Care Executive (Telecom Process)
Convergys India Services Pvt. Ltd
02.2006 - 12.2008
Course in Mahavastu (Beginner level) -
The Future University
Higher Diploma in Interior Designing -
Academy of Applied Arts and NIESBUD (Ministry of Skill Development and Entrepreneurship), Academy of Applied Art
B.Com -
University of Delhi
12th -
Cambridge Foundation School (Delhi)
10th -
Cambridge Foundation School (Delhi)
Similar Profiles
Harshita KharwalHarshita Kharwal
Interior Design Consultant & Marketing Communication at Creations GroupInterior Design Consultant & Marketing Communication at Creations Group
Alex NovotnyAlex Novotny
Project Manager at Home Creations GroupProject Manager at Home Creations Group
Brajesh KabraBrajesh Kabra
General Manager at KGK Creations - Diamond Jewellery GroupGeneral Manager at KGK Creations - Diamond Jewellery Group