Summary
Overview
Work History
Education
Skills
Software
Timeline
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Harshita Meena

Harshita Meena

Front Office Associate
Pratapgarh

Summary

Ambitious and Adaptable young tyro Possessing a strong interpersonal skills and a passion for Customer service,l am eager to learn and contribute positively to a Forward thinking Organization.

Overview

4
4
years of professional experience

Work History

Front Office Associate

Taj Ratn Resort and Spa
12.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Office Associate Trainee

Phi Phi Coco Beach Resort
07.2023 - 07.2024
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.
  • Proactively communicated with guests prior to their arrival, confirming reservation details and arranging any necessary amenities or services as needed.
  • Ensured compliance with all hotel policies by regularly reviewing standards of procedure documentation.
  • Handled emergency situations in a calm and professional manner, ensuring the safety of guests and staff while minimizing disruption to guest experience.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness, elevating customer satisfaction levels.
  • Ensured proper cash handling procedures were followed at all times, maintaining financial accuracy within the department.

Front Desk Agent Trainee

Novotel Ahmedabad
08.2021 - 10.2021
  • Supported marketing efforts by assisting with promotional activities such as distributing brochures or updating website content related to the hotel''s offerings.
  • Coordinated with sales department for group bookings, ensuring smooth arrival and departure experiences for large parties.
  • Maintained up-to-date knowledge of hotel amenities, local attractions, and events to provide accurate information to guests.
  • Handled cash transactions accurately, maintaining balanced drawer at the end of each shift.

Education

Bachelor Of Vocational Degree - Aviation And Tourism

Rajasthan ILD Skills University

Higher Secondary School Examination - undefined

Udaipur, Rajasthan

Senior Secondary School Examinations - undefined

Mount Abu

Skills

Customer service

Software

Opera cloud

Smart finder

Timeline

Front Office Associate

Taj Ratn Resort and Spa
12.2024 - Current

Front Office Associate Trainee

Phi Phi Coco Beach Resort
07.2023 - 07.2024

Front Desk Agent Trainee

Novotel Ahmedabad
08.2021 - 10.2021

Bachelor Of Vocational Degree - Aviation And Tourism

Rajasthan ILD Skills University

Higher Secondary School Examination - undefined

Senior Secondary School Examinations - undefined

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Harshita MeenaFront Office Associate