Opera cloud
Harshita Meena
Front Office Associate
Pratapgarh
Summary
Ambitious and Adaptable young tyro Possessing a strong interpersonal skills and a passion for Customer service,l am eager to learn and contribute positively to a Forward thinking Organization.
Overview
4
4
years of professional experience
Work History
Front Office Associate
Taj Ratn Resort and Spa
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Office Associate Trainee
Phi Phi Coco Beach Resort
07.2023 - 07.2024
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Proactively communicated with guests prior to their arrival, confirming reservation details and arranging any necessary amenities or services as needed.
- Ensured compliance with all hotel policies by regularly reviewing standards of procedure documentation.
- Handled emergency situations in a calm and professional manner, ensuring the safety of guests and staff while minimizing disruption to guest experience.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness, elevating customer satisfaction levels.
- Ensured proper cash handling procedures were followed at all times, maintaining financial accuracy within the department.
Front Desk Agent Trainee
Novotel Ahmedabad
08.2021 - 10.2021
- Supported marketing efforts by assisting with promotional activities such as distributing brochures or updating website content related to the hotel''s offerings.
- Coordinated with sales department for group bookings, ensuring smooth arrival and departure experiences for large parties.
- Maintained up-to-date knowledge of hotel amenities, local attractions, and events to provide accurate information to guests.
- Handled cash transactions accurately, maintaining balanced drawer at the end of each shift.
Education
Bachelor Of Vocational Degree - Aviation And Tourism
Rajasthan ILD Skills University
Higher Secondary School Examination - undefined
Udaipur, RajasthanSenior Secondary School Examinations - undefined
Mount AbuSkills
Customer service
Guest Relations
Time Management
Exellent team worker
Adaptive lerner
Software
Smart finder
Timeline
Front Office Associate
Taj Ratn Resort and Spa
12.2024 - Current
Front Office Associate Trainee
Phi Phi Coco Beach Resort
07.2023 - 07.2024
Front Desk Agent Trainee
Novotel Ahmedabad
08.2021 - 10.2021
Bachelor Of Vocational Degree - Aviation And Tourism
Rajasthan ILD Skills University