Harshita Negi

As a Client Operations Associate at, I was responsible for coordinating between clients and internal teams to ensure smooth and timely service delivery. My role involved managing EHS compliance documentation, scheduling audits and site visits, and maintaining accurate client records. I regularly prepared service reports and dashboards to track operational performance and client engagement. Additionally, I supported process improvements to enhance efficiency and client satisfaction.

In this role, I managed web research and regularly updated content for both national and international universities, ensuring accuracy during peak application seasons. I created structured content flows covering admissions, courses, deadlines, and other essential student information, and uploaded this content to relevant platforms. I also contributed to process improvement by developing SOPs for university listings. Additionally, I gained working knowledge of platforms like Common App, UCAS, ApplyTexas, and Distill, and supported team efficiency by managing bookings and optimizing availability.

In this role, I served as the Single Point of Contact (SPOC) under the manager, actively supporting recruitment by drafting job descriptions, posting openings, and managing the end-to-end hiring process. I collaborated with cross-functional teams and stakeholders to ensure smooth operations and service consistency. My responsibilities included onboarding over 500 doctors to the platform through targeted outreach, conducting secondary research for industry insights, and interpreting government guidelines. I also contributed to performance analysis and strategy development, coordinated with the IT team to resolve system issues, and enhanced customer communication by implementing multi-platform support, including social media and live chat.