Harshita Parihar
Pune
Summary
Polished Assistant successful at supporting executive productivity and business operations. Knowledgeable about industry practices and regulations, office management protocols and calendar management. Works well with minimal oversight to carry out demanding work.
Award-winning sales executive with international sales experience.
Overview
13
13
years of professional experience
Work History
Sr.Presales Executive
LIVSPACE - (Remotely)
Bangalore
04.2023 - Current
- Scheduling leads: Making outgoing calls to potential customers to schedule sales leads
- Customer interaction: Identifying customer needs, clarifying information, and providing solutions
- Upselling: Taking opportunities to upsell services
- Follow-up: Following up with potential customers in a timely manner
- Call management: Managing a large number of outbound calls
- Documentation: Documenting all call information in the CRM (Salesforce) according to standard operating procedures
- Customer experience: Applying a customer experience attitude and establishing a positive rapport
- Make outgoing calls to potential customers to schedule high quality leads for sales.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Earned RNR Award for top-performer as working for Chennai & PAN India Cohort (Specialize in Tamil_Language)
- Got Promoted for FE Owner_Front End Team
Sr.Presales Executive
VTP Group
Pune
02.2019 - 04.2022
- Calling existing and potential customers to persuade them to purchase company products and services.
- Accurately recording details of customers’ purchase orders
- Processing all customer purchases accordingly
- Generating promising leads for the outside sales team to pursue
- Managing customer accounts by ensuring timely follow-ups
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
- Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales
- Able to work in a high-pressure environment. Ultimately, a top-performing Presales Executive
- Earned RNR Award for top-performing in team
OBA - Online Business Analyst
ATIDIV (Coupon Cabin Process)
Pune
03.2016 - 12.2018
- Search for a specific product or store, and The Coupon Cabin will appear in your search results
- Ownership of a web browser workflow to identify or test new and existing coupons in an online portal
- Manually adding new coupons and updating existing coupons using given formatting guidelines
- Adhering to productivity standards by utilizing established guidelines and processes
- Taking feedback and implementing process improvements to increase accuracy and efficiency
- Also worked as Sr.Content Executive for all new pilot projects and given training to team as well
- Earned RNR Awards as top performer
Sr.Practitioner
IBM - CONCENTRIX (Virgin Media Process)
Pune
02.2014 - 11.2015
- UK's most iconic brands as working for broadband, mobile phone and TV services
- Maximize first contact fix on each customer interaction.
- Provides fast and reliable answer rates for our customers.
- Proactively updates customers, where required.
- Working with the Real Time team and Business Change to highlight potential events/issues within the day.
- Provides customer focus through customer service expertise to other groups to assist in the resolution of queries/complaints.
- Developed and implemented individualized plans for clients to address their needs.
- Maintained accurate records for each client case.
- Established strong relationships with other agencies involved in client cases.
Sr.Technical Support Executive
Tata Business Support Services (TBSSL- IYOGI PROCESS)
Pune
06.2013 - 12.2014
- Senior technical support provides advanced level technical support for escalated customer issues conducting network configuration, workstation installation, server configuration and hardware configuration analysis.
- Provided technical support to customers, resolving complex issues and escalating when necessary.
- Developed and implemented strategies for improving customer service quality standards.
- Analyzed system logs and identified potential issues with computer systems.
- Performed troubleshooting on hardware and software applications in a timely manner.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
Sr.Telemarketing Executive,
Ceylon Technical Support
Pune
02.2012 - 05.2013
- Researched potential customers and created lists for targeted sales calls.
- Performed follow-up calls to existing clients to ensure satisfaction with products and services.
- Conducted outbound calls to promote products or services, answering questions and providing information.
- Provided pricing information, answered queries, and obtained customer feedback regarding product features and benefits.
- Responded to customer inquiries via telephone, email, or chat applications.
- Followed up on leads generated by marketing campaigns in order to convert them into customers.
- Assisted customers with technical issues when needed.
Education
Bachelor of Science - BCA COMPUTER SCIENCE
BHARATHIAR UNIVERSITY
TAMILNADUSkills
- Income Generation
- Growth planning
- Strategy Development
- Leadership
- Ability to work in team
- Creative Problem Solving
Accomplishments
- RNR Award
- Top-Performance
- Best Team
- X - Women Spot Award (Quality)
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Marwadi
Intermediate (B1)
B1
Timeline
Sr.Presales Executive
LIVSPACE - (Remotely)
04.2023 - Current
Sr.Presales Executive
VTP Group
02.2019 - 04.2022
OBA - Online Business Analyst
ATIDIV (Coupon Cabin Process)
03.2016 - 12.2018
Sr.Practitioner
IBM - CONCENTRIX (Virgin Media Process)
02.2014 - 11.2015
Sr.Technical Support Executive
Tata Business Support Services (TBSSL- IYOGI PROCESS)
06.2013 - 12.2014
Sr.Telemarketing Executive,
Ceylon Technical Support
02.2012 - 05.2013
Bachelor of Science - BCA COMPUTER SCIENCE
BHARATHIAR UNIVERSITY