Harshita Parmar
Auckland
Summary
To acquire a challenging position in an environment where I can best utilize my skills and education.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Waiter
Sidart
Auckland CBD, Auckland
11.2023 - Current
- Greeted customers, took orders, and served food and beverages in a timely manner.
- Answered questions about menu items, ingredients, and pricing.
- Maintained knowledge of current menu selections as well as upcoming seasonal menu items offered by the restaurant.
- Checked identification when serving alcoholic beverages to ensure compliance with legal drinking age requirements.
Sales Professional
Michael Hill Jeweller
Auckland CBD, New Zealand
09.2022 - 10.2023
- Customized customer experiences to build brand loyalty.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed complaints with calm, clear communication and problem-solving.
- Successfully meeting the targets.
- Maintaining KPIs
- Applied prospecting expertise to generate and pursue leads, setting up appointments to maintain budding relationships..
Front of House Waitress
Portofino Viaduct
Auckland CBD, Auckland
08.2021 - 08.2022
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products..
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems..
- Provided exceptional service to high volume of daily customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Front of House
Mr Spicer
Ponsonby, AUK
11.2020 - 07.2021
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Reception Officer
Auckland north shore motels and holiday park
North Shore, AUK
06.2020 - 10.2020
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls..
- Attend the guests ( walk-ins and with prior reservation) Attend the guests over the phone
- Handle guests complaints and queries
- Take check•ins and check-outs
Guest Experience Leader
McDonald's
Navi Mumbai , Mumbai
06.2019 - 09.2019
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
- Developed and implemented employee reward and engagement programs to maximize job satisfaction.
- Overhauled guest relations policies to address changing concerns.
Trainee
Renaissance Mumbai Convention Centre Hotel
Mumbai, Mumbai
11.2017 - 04.2018
- Worked alongside senior team members to learn related job tasks and roles.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Post-Graduation in International Hospitality&Tour
AUT
Bachelor of Science -
Bharati Vidyapeeth College Of Hospitality And T
HSC - Commerce
Tilak Public School
SSC -
Seventh-day Adventist English Higher Secondary S
Skills
- Upselling techniques
- Service prioritization
- Guest Relations
- Client presentations
Accomplishments
- Achieved a gold badge with a diamond after a sale of $74000 (approx. 38lakhs INR) and a personal visit for appreciation from the CEO.
Certification
- Liquor license
Timeline
Senior Waiter
Sidart
11.2023 - Current
Sales Professional
Michael Hill Jeweller
09.2022 - 10.2023
Front of House Waitress
Portofino Viaduct
08.2021 - 08.2022
Front of House
Mr Spicer
11.2020 - 07.2021
Reception Officer
Auckland north shore motels and holiday park
06.2020 - 10.2020
Guest Experience Leader
McDonald's
06.2019 - 09.2019
Trainee
Renaissance Mumbai Convention Centre Hotel
11.2017 - 04.2018
Post-Graduation in International Hospitality&Tour
AUT
Bachelor of Science -
Bharati Vidyapeeth College Of Hospitality And T
HSC - Commerce
Tilak Public School
SSC -
Seventh-day Adventist English Higher Secondary S