Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Harshita Parmar

Harshita Parmar

Auckland

Summary

To acquire a challenging position in an environment where I can best utilize my skills and education.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Waiter

Sidart
11.2023 - Current
  • Greeted customers, took orders, and served food and beverages in a timely manner.
  • Answered questions about menu items, ingredients, and pricing.
  • Maintained knowledge of current menu selections as well as upcoming seasonal menu items offered by the restaurant.
  • Checked identification when serving alcoholic beverages to ensure compliance with legal drinking age requirements.

Sales Professional

Michael Hill Jeweller
09.2022 - 10.2023
  • Customized customer experiences to build brand loyalty.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Managed complaints with calm, clear communication and problem-solving.
  • Successfully meeting the targets.
  • Maintaining KPIs
  • Applied prospecting expertise to generate and pursue leads, setting up appointments to maintain budding relationships..

Front of House Waitress

Portofino Viaduct
08.2021 - 08.2022


  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Displayed enthusiasm and knowledge about restaurant's menu and products..
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems..
  • Provided exceptional service to high volume of daily customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Front of House

Mr Spicer
11.2020 - 07.2021
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.

Reception Officer

Auckland north shore motels and holiday park
06.2020 - 10.2020
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls..
  • Attend the guests ( walk-ins and with prior reservation) Attend the guests over the phone
  • Handle guests complaints and queries
  • Take check•ins and check-outs

Guest Experience Leader

McDonald's
06.2019 - 09.2019
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Overhauled guest relations policies to address changing concerns.

Trainee

Renaissance Mumbai Convention Centre Hotel
11.2017 - 04.2018
  • Worked alongside senior team members to learn related job tasks and roles.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Education

Post-Graduation in International Hospitality&Tour

AUT

Bachelor of Science -

Bharati Vidyapeeth College Of Hospitality And T

HSC - Commerce

Tilak Public School

SSC -

Seventh-day Adventist English Higher Secondary S

Skills

  • Upselling techniques
  • Service prioritization
  • Guest Relations
  • Client presentations

Accomplishments

  • Achieved a gold badge with a diamond after a sale of $74000 (approx. 38lakhs INR) and a personal visit for appreciation from the CEO.

Certification

  • Liquor license

Timeline

Senior Waiter

Sidart
11.2023 - Current

Sales Professional

Michael Hill Jeweller
09.2022 - 10.2023

Front of House Waitress

Portofino Viaduct
08.2021 - 08.2022

Front of House

Mr Spicer
11.2020 - 07.2021

Reception Officer

Auckland north shore motels and holiday park
06.2020 - 10.2020

Guest Experience Leader

McDonald's
06.2019 - 09.2019

Trainee

Renaissance Mumbai Convention Centre Hotel
11.2017 - 04.2018

Post-Graduation in International Hospitality&Tour

AUT

Bachelor of Science -

Bharati Vidyapeeth College Of Hospitality And T

HSC - Commerce

Tilak Public School

SSC -

Seventh-day Adventist English Higher Secondary S

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Harshita Parmar