Harshita Parmar
Auckland
Summary
To acquire a challenging position in an environment where I can best utilize my skills and education.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Waiter
Sidart
11.2023 - Current
- Greeted customers, took orders, and served food and beverages in a timely manner.
- Answered questions about menu items, ingredients, and pricing.
- Maintained knowledge of current menu selections as well as upcoming seasonal menu items offered by the restaurant.
- Checked identification when serving alcoholic beverages to ensure compliance with legal drinking age requirements.
Sales Professional
Michael Hill Jeweller
09.2022 - 10.2023
- Customized customer experiences to build brand loyalty.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed complaints with calm, clear communication and problem-solving.
- Successfully meeting the targets.
- Maintaining KPIs
- Applied prospecting expertise to generate and pursue leads, setting up appointments to maintain budding relationships..
Front of House Waitress
Portofino Viaduct
08.2021 - 08.2022
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products..
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems..
- Provided exceptional service to high volume of daily customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Front of House
Mr Spicer
11.2020 - 07.2021
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Reception Officer
Auckland north shore motels and holiday park
06.2020 - 10.2020
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls..
- Attend the guests ( walk-ins and with prior reservation) Attend the guests over the phone
- Handle guests complaints and queries
- Take check•ins and check-outs
Guest Experience Leader
McDonald's
06.2019 - 09.2019
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
- Developed and implemented employee reward and engagement programs to maximize job satisfaction.
- Overhauled guest relations policies to address changing concerns.
Trainee
Renaissance Mumbai Convention Centre Hotel
11.2017 - 04.2018
- Worked alongside senior team members to learn related job tasks and roles.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Post-Graduation in International Hospitality&Tour
AUT
Bachelor of Science -
Bharati Vidyapeeth College Of Hospitality And T
HSC - Commerce
Tilak Public School
SSC -
Seventh-day Adventist English Higher Secondary S
Skills
- Upselling techniques
- Service prioritization
- Guest Relations
- Client presentations
Accomplishments
- Achieved a gold badge with a diamond after a sale of $74000 (approx. 38lakhs INR) and a personal visit for appreciation from the CEO.
Certification
- Liquor license
Timeline
Senior Waiter
Sidart
11.2023 - Current
Sales Professional
Michael Hill Jeweller
09.2022 - 10.2023
Front of House Waitress
Portofino Viaduct
08.2021 - 08.2022
Front of House
Mr Spicer
11.2020 - 07.2021
Reception Officer
Auckland north shore motels and holiday park
06.2020 - 10.2020
Guest Experience Leader
McDonald's
06.2019 - 09.2019
Trainee
Renaissance Mumbai Convention Centre Hotel
11.2017 - 04.2018
Post-Graduation in International Hospitality&Tour
AUT
Bachelor of Science -
Bharati Vidyapeeth College Of Hospitality And T
HSC - Commerce
Tilak Public School
SSC -
Seventh-day Adventist English Higher Secondary S