Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harshita Rai

Kanpur

Summary

Looking forward to an opportunity to work in a dynamic, challenging environment where I can utilize my skills for developing my career and for the growth of the organization.

Overview

5
5
years of professional experience

Work History

Cabin Crew Member

Air India
Delhi
08.2023 - 06.2025
  • Ensured passenger safety through thorough pre-flight safety checks and briefings.
  • Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
  • Managed emergency situations using established protocols to ensure passenger safety and security.
  • Maintained knowledge of airline policies, procedures, and emergency equipment for effective service delivery.
  • Provided first aid assistance to passengers when necessary.

Cabin Crew Member

Indigo Airlines
Bangalore
03.2022 - 07.2023
  • Ensured passenger safety through thorough pre-flight safety checks and briefings.
  • Managed emergency situations using established protocols to ensure passenger safety and security.
  • Communicated effectively with customers using English language skills.
  • Provided first aid assistance to passengers when necessary.

Sales Associate

Puma Sports
Pune
11.2020 - 01.2022
  • Maintained visual merchandising standards to enhance product presentation and appeal.
  • Processed sales transactions accurately using point-of-sale systems and software.
  • Participated in inventory management, restocking shelves, and organizing merchandise displays.
  • Engaged in product knowledge training to effectively inform customers about brand offerings.
  • Handled customer complaints professionally, ensuring resolution aligned with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

B.com - Banking And Finance

Jagran Lakecity University
Bhopal
04-2020

Jagran Lakecity University
Bhopal

Skills

  • Customer service
  • Complaint resolution
  • Crisis management
  • Verbal communication
  • Problem solving
  • Complaint handling
  • Customer assistance
  • Client management

Languages

Hindi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1

Timeline

Cabin Crew Member

Air India
08.2023 - 06.2025

Cabin Crew Member

Indigo Airlines
03.2022 - 07.2023

Sales Associate

Puma Sports
11.2020 - 01.2022

B.com - Banking And Finance

Jagran Lakecity University

Jagran Lakecity University

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Harshita Rai