Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
EXTRACURRICULAR ACTIVITIES:
Generic
Harshita Roonwal

Harshita Roonwal

Greater Noida

Summary

Dynamic decision-maker and dedicated professional with over 10 years of diverse experience in the hospitality and airline industries, complemented by a focused career in health and nutrition since 2020. Certified by the International Sports Sciences Association (ISSA) with extensive expertise in managing international clients with PCOS and thyroid conditions. Proficient in developing personalized nutrition plans, lifestyle guidance, and sustainable health programs tailored to address complex metabolic needs. Committed to fostering holistic well-being through innovative strategies and a client-centered approach.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Health & Nutrition Specialist (Freelance / Online Coaching)

01.2021 - Current
  • Provided customized nutrition and lifestyle coaching to a diverse international clientele, specializing in PCOS and Thyroid health management.
  • Designed evidence-based diet plans focusing on hormonal balance, metabolic health, and sustainable weight management.
  • Counseled clients on the importance of exercise, stress management, and holistic well-being to complement nutrition strategies.
  • Delivered virtual consultations across multiple time zones, ensuring culturally appropriate dietary solutions.
  • Developed nutrition education modules for women’s health issues to enhance client understanding and adherence.
  • Maintained detailed progress tracking for clients, adjusting plans based on results, lab reports, and medical feedback.

Senior Cabin Crew

Indigo Airlines
01.2013 - 03.2020
  • Passenger Service Excellence: Consistently provided warm, friendly, and personalized service to passengers, creating a positive and welcoming atmosphere. Addressed passenger needs promptly, ensuring comfort and satisfaction throughout the flight.
  • Emergency Response and Safety Compliance: Successfully completed rigorous safety training programs, demonstrating competence in emergency procedures and protocols. Effectively communicated safety instructions to passengers, maintaining a calm and reassuring demeanor during critical situations.
  • Conflict Resolution and Communication: Dealt with diverse passenger personalities and situations diplomatically, resolving conflicts and addressing concerns with tact and professionalism. Collaborated seamlessly with team members and communicated effectively with the flight crew to ensure a cohesive and efficient operation.
  • Customer Engagement and Upselling: Proactively engaged with passengers to anticipate and fulfill their needs, contributing to positive customer feedback and repeat business. Executed onboard sales initiatives, promoting airline products and services to enhance revenue generation.
  • Team Collaboration and Training: Actively participated in regular training sessions to stay updated on industry trends, safety regulations, and customer service best practices. Collaborated closely with fellow cabin crew members to maintain a unified team approach, contributing to a positive and efficient work environment.

Brand Ambassador

ITC Sheraton Park, Chennai
07.2009 - 04.2012
  • Study & analyze the current work process and Implementing new process and procedures in operation to improve the service quality.
  • Identify Service Improvement Plans, ensure CSAT & mitigate gaps in service delivery.
  • Brand Promotion of Sheraton and ITC luxury brand.
  • Conduct training sessions for the staff.
  • Respond to Guest Feedback and decide on necessary service recovery in case of complaints.
  • Creating new procedures through kaizen for enhancing guest experience.
  • Prepare 5 why for each complaint and take initiatives to improve the standards.
  • Find out the root cause of any problem with the help of FISH BONE a business management strategy through six sigma.
  • Implementing six sigma business strategies for minimizing mistakes and provide improved and satisfactory services to the guests

Education

Bachelor of Arts - English Literature

University of Rajasthan
Jaipur, India
03-2010

Skills

  • Management skills: Client Interaction, Team management, Six Sigma, Strategic Planning, Program Management, Process definition/ analysis, Infra/ Apps deployment, networking

  • Technical skills: Galileo, Fidelio, IDS Opera and CLS (Property Management Systems), Microsoft Word, HTML, Microsoft Excel, Microsoft PowerPoint, Lotus Notes & reporting

  • Nutrition counseling

  • Meal planning

  • Dietary analysis

Certification

  • Diploma in Applied Nutrition - National Fitness & Nutrition Academy (2024)
  • ISSA Certified Nutritionist – International Sports Sciences Association (2020)
  • Aviation-Hospitality-Travel Management: Frankfinn Institute
  • Go Concierge Certification: Chains of Starwood Hotels
  • Specialized training in Airbus A-320, A-321
  • Flight Safety & Management certification: Jet Airways
  • Six Sigma Green Belt: ITC Group of hotels

Timeline

Health & Nutrition Specialist (Freelance / Online Coaching)

01.2021 - Current

Senior Cabin Crew

Indigo Airlines
01.2013 - 03.2020

Brand Ambassador

ITC Sheraton Park, Chennai
07.2009 - 04.2012

Bachelor of Arts - English Literature

University of Rajasthan

Awards

Recognized as the Welcome Achiever for consecutive 2 years in Sheraton., Awarded by the Green tobasco award for giving new ideas for cost control and to enhance guest experiences., Recognized as a SPG champion by Starwood for maximum qualified lead generation., Received a Letter of Appreciation from the general manager for the excellent Performance during the stay of Malaysian delegation., Received a Letter of Appreciation from the general manager for the excellent Performance during the stay of IPL Team.

EXTRACURRICULAR ACTIVITIES:

Have worked with Green Peace the world’s largest environmental NGO to support the environment, still working as a volunteer to support their activities, also participated in various campaigns conducted by Greenpeace to spread public awareness. Dedicated Painter/ Dancer and receiver of several prizes in dance competitions through School/ College. Received first prize in classical dance competition conducted by runjhun nritya kala kendra. Played an important role in organizing Cultural & Gaming events in college.

Similar Profiles

CREATE PROFILE
Harshita Roonwal