Summary
Overview
Work History
Education
Skills
Achievements And Involvements
Research Publications
Confirmation
Timeline
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Harshita Vashist

Bengaluru

Summary

Results-driven healthcare operations professional with a proven track record at Cloudnine Group of Hospitals. Expert in strategic planning and process optimization, achieving a significant increase in patient retention. Adept at data analysis and cross-functional collaboration, consistently enhancing operational effectiveness and patient experience in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Assistant Manager-Operations

Cloudnine Group of Hospitals
05.2024 - Current
  • Dynamic healthcare operations professional with demonstrated success at Cloudnine Group of Hospitals, including leadership of clinical, non-clinical, and fertility operations. Proven ability to drive patient retention, digital transformation, and cross-functional alignment in high-paced environments
  • Led initiatives to enhance patient retention, increasing antenatal scan retention from 60% to 83%, lab retention from 50% to 65%, and paediatric vaccination retention from 34% to 48% through strategic process improvements and stakeholder engagement
  • Consistently maintained a high Net Promoter Score (NPS) of 4.9/5 for the Inpatient (IP) department by optimizing patient experience and service excellence
  • Implemented data driven decisions-making process, resulting in 20% of increase in clinical operational effectiveness
  • Developed and maintained key performance indicators to measure operational success

Research and Operations Intern

SahaMantharan Pvt Ltd
05.2023 - 06.2023
  • Worked as a Research & Operations Intern, specializing in data segmentation, SOP development, and documentation optimization for NABH accreditation, while assisting in MLC case management to enhance compliance and operational efficiency

Nursing Intern

BK Civil Hospital
08.2021 - 10.2021
  • Performed blood sampling, assisted in normal delivery, LSCS, hystertectomy along with patient handling, medical documentation and medications

Nursing Intern

Fortis Hospital
01.2019 - 02.2019
  • Gained hands on experience in medical-surgical procedures and medical management cases

Nursing Intern

Metro Hospital
05.2018 - 06.2018
  • Acquired Exposure on documentations, medications administration and clinical care

Education

MBA - Healthcare and Hospital Management

Symbiosis International University
05-2024

Bachelors - Nursing

Post Graduate Institute of Medical Sciences
Rohtak, Haryana
12-2021

Skills

  • Strategic planning
  • Process optimization
  • Data analysis
  • Cross-functional collaboration
  • Project management
  • Adaptability
  • Team leadership
  • Time management
  • Advance Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Proficient in CRM applications
  • Electronic health record software

Achievements And Involvements

  • Best Learner May'25-Cloudnine Group of Hospitals, Bengaluru
  • Customer Centricity Award May'25- Cloudnine Group of Hospitals, Bengaluru
  • Best Debutant June'24- Cloudnine Group of Hospitals, Bengaluru
  • Debutant of the Year’24- Cloudnine Group of Hospitals, Bengaluru
  • Bias For Action Feb'25-Cloudnine Group of Hospitals, Bengaluru
  • National Level Volleyball Player
  • Passionate Writer
  • Free Style Dancing

Research Publications

  • Ethical Leadership in Healthcare Organizations- A Scoping Review
  • Descriptive Study on Ethical Leadership in SUHRC.
  • A descriptive study to assess the knowledge of women about uterine fibroids during child bearing age (18-45) years in Faridabad.

Confirmation

I hereby confirm that the information provided in this resume is true and accurate to the best of my knowledge.

Timeline

Assistant Manager-Operations

Cloudnine Group of Hospitals
05.2024 - Current

Research and Operations Intern

SahaMantharan Pvt Ltd
05.2023 - 06.2023

Nursing Intern

BK Civil Hospital
08.2021 - 10.2021

Nursing Intern

Fortis Hospital
01.2019 - 02.2019

Nursing Intern

Metro Hospital
05.2018 - 06.2018

Bachelors - Nursing

Post Graduate Institute of Medical Sciences

MBA - Healthcare and Hospital Management

Symbiosis International University

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Harshita Vashist