Harshitha C

In the capacity of Team Leader at Standard Chartered Bank, the focus has been on driving team performance to achieve business objectives while enhancing customer satisfaction. This role involves mentoring and guiding team members, ensuring they have the tools and knowledge to deliver high-quality service. Additionally, strategies are implemented to streamline processes, which not only improve efficiency but also foster a collaborative environment. Regular communication and feedback sessions with the team are conducted to identify areas for growth and development.

• Oversaw a team of professionals, improving overall productivity by fostering a culture of accountability and teamwork.
• Implemented training programs that enhanced team skills and knowledge, leading to improved service delivery.
• Developed and monitored performance metrics to ensure alignment with organizational goals.
• Facilitated open communication channels to address team concerns and celebrate achievements.
• Managed resource allocation effectively, ensuring that team members were supported in their roles.

As a Senior Officer at Standard Chartered Bank, responsibilities included managing daily operations and ensuring adherence to compliance regulations. This role involved addressing client inquiries and resolving issues promptly while maintaining a high level of service quality. Collaboration with cross-functional teams was essential to streamline operations and improve customer experiences. Regular assessments of team performance were conducted to identify strengths and areas for improvement, fostering a culture of continuous development.

• Successfully managed a high volume of client interactions, ensuring timely and accurate responses to inquiries.
• Implemented process improvements that increased operational efficiency by reducing turnaround times.
• Monitored compliance with regulatory requirements, minimizing the risk of operational failures.
• Provided training and support to junior staff, enhancing team competency and service delivery.
• Engaged with stakeholders to cultivate strong relationships and enhance service offerings.

In the role of Process Analyst at Gallagher Services Centre, LLP, the focus was on analyzing business processes to identify inefficiencies and recommend improvements. This involved working closely with stakeholders to gather requirements and assess operational workflows. A data-driven approach was adopted to ensure that recommendations were based on solid evidence, facilitating better decision-making. Collaboration with different departments was essential to implement changes that enhanced overall service delivery.

• Conducted comprehensive process reviews, leading to recommendations that improved operational workflows.
• Utilized data analytics tools to identify trends and inform process improvement strategies.
• Collaborated with cross-functional teams to implement changes, ensuring alignment with business objectives.
• Developed training materials to support staff in understanding new processes and systems.
• Regularly reported on process performance metrics to stakeholders, facilitating data-driven decision-making.