Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harshitha C N

Partner Experience Specialist
Bangalore

Summary

Program Operations Proficient with 11 years of experience in e-commerce and Cloud Infrastructure Organization. Thoroughly focused on Business to Customer satisfaction having in depth knowledge and experience in Operations Management, Fraud Risk Management, Research and Analysis.

Overview

11
11
years of professional experience
6
6
Certifications
5
5
Languages

Work History

Partner Experience Specialist

Oracle Solution Services (India) Pvt Ltd
06.2016 - Current
  • Identify gaps in program, processes, systems and recommend corrective actions.
  • Participate in rollout of new programmatic frameworks working across various teams globally to coordinate metric tracking.
  • Consistently provide guidance and support to stakeholders to ensure program success.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Participated in continuous improvement of processes by generating suggestions and engaged in problem-solving activities to support teamwork.
  • Prepared process flows for existing processes for future reference and trainings on confluence.
  • Resolved problems, improved operations and provided exceptional service.
  • Provide end to end support for Partners to set up distribution agreements by validating their Code of Conduct and performing Due Diligence.
  • Provide support to partners for License Assignment -work with different internal teams to migration partners existing contracts to the new account.
  • Allocation of Incidents to team and making sure it's done well within timeline.

Fraud Risk Analyst

Flipkart Internet Pvt Ltd
07.2014 - 06.2016
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Generate Project timelines, identify milestones and task assignment for team members.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Help in developing detection tools to mitigate all frauds and Resell activity from suspicious regions.
  • Responsible for monitoring on unauthorized transactions made through credit, debit, and International Cards.
  • Mitigate risk to Organization by identifying resell and Fraudulent transactions.
  • Reviewing customer orders manually and processing to avoid fraud transactions.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Education

MBA - Accounting And Finance

Sikkim Manipal University
Bangalore
04.2001 -

Skills

  • Quick Learning and Strong problem solving skills
  • Responsible team player, displaying effective leadership & organizational skills
  • Strong Communication & Analyzing Skills, and
    Flexible
  • Capable to work under pressure in rapidly changing environment and flexible in prioritizing tasks
    as necessary
  • Time Consciousness & Time Management

Certification

Professional Scrum Product Owner 1 | Scrum.org | 2025

Timeline

Professional Scrum Product Owner 2 | Scrum.org | 2025

06-2025

Professional Scrum Product Owner 1 | Scrum.org | 2025

01-2025

B2C service explorer

06-2021

Quality Management Foundations

06-2021

Six Sigma: Green Belt

06-2021

Operations Management Foundations

06-2021

Partner Experience Specialist

Oracle Solution Services (India) Pvt Ltd
06.2016 - Current

Fraud Risk Analyst

Flipkart Internet Pvt Ltd
07.2014 - 06.2016

MBA - Accounting And Finance

Sikkim Manipal University
04.2001 -

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Harshitha C N Partner Experience Specialist