Harshitha Daggubati

Service Manager and Junior Accountant

Sri Padmavathi Automotives

Guntur

01.2023 - Current

Managed daily operations of automotive service department efficiently.
Oversaw inventory management of automotive parts and supplies.
Maintained safety standards in the workshop environment consistently.
Developed and maintained relationships with customers, vendors, and suppliers.
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Collaborated with customers to offer solutions to service needs.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Maintained accurate records of all service requests, including resolution times and costs incurred.
Adhered to customer service standards to foster satisfaction and retention.
Coordinated with other departments within the organization to ensure seamless delivery of services.
Negotiated contracts with vendors and suppliers to secure favorable terms.
Coordinated with sales and marketing teams to develop service offers and promotions.
Utilized technology to streamline service operations and improve customer experience.
Led the recruitment and hiring process for new service department staff.
Developed and implemented service protocols to enhance operational efficiency.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Resolved customer complaints quickly and effectively.
Coordinated staff schedules to ensure adequate coverage during peak hours.
Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Maintained inventory of parts and supplies, ensuring availability for service tasks.
Collaborated with team members to streamline accounting processes and improve efficiency.
Communicated effectively with clients regarding billing inquiries and payment issues.
Provided support for accounts payable and receivable functions, including invoice processing and payment posting.
Reviewed daily cash activity reports to ensure accuracy of information.
Coordinated timely payments from vendors, clients, and account holders.
Monitored service performance metrics to identify areas of improvement.

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