Insurance
HARSHITA R
Senior Claims Associate
Bengaluru,Karnataka
Summary
Dynamic Senior Associate with a proven track record at Allstate India, excelling in claims handling and fraud detection. Leveraging strong communication skills and complex problem-solving abilities, I consistently deliver high-quality results while mentoring junior associates and enhancing team collaboration. Committed to ensuring compliance and timely resolutions in a fast-paced environment. Experienced claims professional with strong track record in managing complex claims processes and ensuring accurate settlements. Skilled in policy interpretation, risk assessment, and dispute resolution. Known for fostering team collaboration and adapting to changing needs while maintaining results-focused approach. Valued for strong analytical abilities, customer-centric mindset, and effective communication skills.
Overview
3
3
years of professional experience
1
1
Certificate
3
3
years of post-secondary education
Work History
Senior Associate
Allstate India private Limited
Bengaluru
10.2022 - 09.2024
- Efficiently handle end-to-end claims processing, ensuring accuracy, compliance, and timely resolution
- Reviewing the claim documents using various tools and informing the status with the insurer
- Contacting the customer to upload if there are any pending document or if the document is not valid to close the claim
- Conduct thorough claim investigations, review policy coverage, and assess losses to determine claim validity
- Mentor junior associates, collaborate with underwriters, and support cross-functional teams to improve claims handling
- Assess damages on property claims primarily related to catastrophe damages.
- Schedule appointments to the insured for property inspection.
- Coordinate with Inside and Outside adjusters to address primary and supplement processes for the insured.
- Create and manage the schedule of both IA and OA adjusters based on their location and availability which is crucial in scheduling property inspections.
- Create CAT codes and groups for appropriate catastrophe events related to property damages.
Associate Operations
Alorica India pvt ltd
Bengaluru
10.2021 - 10.2022
- Worked as a chat support (back end team) for doordash drivers based on their insurance coverage called COBRA
- Worked on end to end encryption on creating their premiums to get access for their respective carriers of health and dashers with their payment premiums
- Created or updated policies based on their interest
- Also involved in troubleshooting issues for the whole dashers support of insurance app
- Coordinating with Team Members for Routine Problem Solving and Effective work management
- Delivering Consistent results around productivity while maintaining 100% quality of work
- Supporting clients from US when the chat flows in salesforce console and used slack effectively
Education
Bachelor In Computer Application - BCA
Dayananda Sagar University
Bangalore 08.2018 - 05.2021
Skills
Certification
AIDA
Timeline
AIDA
05-2024
Senior Associate
Allstate India private Limited
10.2022 - 09.2024
Associate Operations
Alorica India pvt ltd
10.2021 - 10.2022
Bachelor In Computer Application - BCA
Dayananda Sagar University
08.2018 - 05.2021
Interests
Claims specialist
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