Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Disclaimer
Timeline
Generic
HARSHITHA KRISHNA

HARSHITHA KRISHNA

Bangalore

Summary

An enthusiastic, teamwork oriented person who's highly motivated and eager to learn new things. Seeking a challenging position in customer support/sales to pursue / learn in a field I am interested in, and utilize my skills for growth, for me individually & the organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tech Process Senior Associate

Google Operations Center
Bangalore
02.2022 - Current
  • Implement and manage tracking tags for accurate data collection
  • Configure Google Analytics and set up conversion tracking for both Analytics and Google Ads
  • Analyze data and provide insights for website tracking improvements
  • Conduct Google analytics audits and quality checks
  • Providing data analysis, insights, and regular reports
  • Troubleshoot and resolve any issues related to tag implementation to ensure accurate data collection.

Social Media Marketing Intern

Wiz For Biz Creative
Bangalore
01.2020 - 11.2021
  • Oversees all company social media account management.
  • Developing engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
  • Managing social media team members, including copywriters and other content creators, by overseeing their work and offering guidance or direction.
  • Auditing and analyzing social media presences, including digital advertising costs and returns.
  • Monitors and develops reports on competitor activity within social media spaces.

Education

Bachelor of Computer Applications -

Amity University

12th STANDARD - PCBH

MOUNT CARMEL COLLEGE

SSLC -

BP INDIAN PUBLIC SCHOOL

Skills

  • Skilled in using Google Sheets for data entry, manipulation, and analysis, with proficiency in formulas and functions such as SUM, AVERAGE, IF, VLOOKUP, and HLOOKUP for calculations and data retrieval
  • Competent in marketing, with strengths in negotiation, relationship building, and time management
  • Currently pursuing Lean Six Sigma certification
  • Proficient in HTML and CSS
  • Achieved a "Meets Expectations Plus" rating in 2023 with a perfect 100% quality score, a unique accomplishment within the team
  • Demonstrated effective management of high-priority cases, ensuring timely resolutions
  • Maintained Gold agent status for 18 months, consistently meeting performance targets
  • Part of the pilot Osprey batch and conducted office hours with Google account managers
  • Performed quality checks within the team and provided feedback to minimize QA markdowns

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Kannada
Upper Intermediate (B2)
B2

Certification

  • HTML
  • CSS
  • JAVASCRIPT
  • Google Ads
  • Google Analytics
  • Google Tag Manager

References

References available upon request.

Disclaimer

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Timeline

Tech Process Senior Associate

Google Operations Center
02.2022 - Current

Social Media Marketing Intern

Wiz For Biz Creative
01.2020 - 11.2021

Bachelor of Computer Applications -

Amity University

12th STANDARD - PCBH

MOUNT CARMEL COLLEGE

SSLC -

BP INDIAN PUBLIC SCHOOL
HARSHITHA KRISHNA