HARSHITHA KRISHNA
Bangalore
Summary
An enthusiastic, teamwork oriented person who's highly motivated and eager to learn new things. Seeking a challenging position in customer support/sales to pursue / learn in a field I am interested in, and utilize my skills for growth, for me individually & the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tech Process Senior Associate
Google Operations Center
Bangalore
02.2022 - Current
- Implement and manage tracking tags for accurate data collection
- Configure Google Analytics and set up conversion tracking for both Analytics and Google Ads
- Analyze data and provide insights for website tracking improvements
- Conduct Google analytics audits and quality checks
- Providing data analysis, insights, and regular reports
- Troubleshoot and resolve any issues related to tag implementation to ensure accurate data collection.
Social Media Marketing Intern
Wiz For Biz Creative
Bangalore
01.2020 - 11.2021
- Oversees all company social media account management.
- Developing engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
- Managing social media team members, including copywriters and other content creators, by overseeing their work and offering guidance or direction.
- Auditing and analyzing social media presences, including digital advertising costs and returns.
- Monitors and develops reports on competitor activity within social media spaces.
Education
Bachelor of Computer Applications -
Amity University
12th STANDARD - PCBH
MOUNT CARMEL COLLEGE
SSLC -
BP INDIAN PUBLIC SCHOOL
Skills
- Skilled in using Google Sheets for data entry, manipulation, and analysis, with proficiency in formulas and functions such as SUM, AVERAGE, IF, VLOOKUP, and HLOOKUP for calculations and data retrieval
- Competent in marketing, with strengths in negotiation, relationship building, and time management
- Currently pursuing Lean Six Sigma certification
- Proficient in HTML and CSS
- Achieved a "Meets Expectations Plus" rating in 2023 with a perfect 100% quality score, a unique accomplishment within the team
- Demonstrated effective management of high-priority cases, ensuring timely resolutions
- Maintained Gold agent status for 18 months, consistently meeting performance targets
- Part of the pilot Osprey batch and conducted office hours with Google account managers
- Performed quality checks within the team and provided feedback to minimize QA markdowns
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Kannada
Upper Intermediate (B2)
B2
Certification
- HTML
- CSS
- JAVASCRIPT
- Google Ads
- Google Analytics
- Google Tag Manager
References
References available upon request.
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Timeline
Tech Process Senior Associate
Google Operations Center
02.2022 - Current
Social Media Marketing Intern
Wiz For Biz Creative
01.2020 - 11.2021
Bachelor of Computer Applications -
Amity University
12th STANDARD - PCBH
MOUNT CARMEL COLLEGE
SSLC -
BP INDIAN PUBLIC SCHOOL