HARSHITHA K SUBHAKAR
Bengaluru,KA
Summary
Dedicated employee holding overall 4+ years experience including more than 2 years of experience in aviation industry as an Executive CSS - Invoicing. The focal point of the role revolves around ensuring accurate and efficient invoicing process, meeting deadlines for invoice generation and submission along with analysis and quality assurance to facilitate prompt payment and cash flow by the customer .
Overview
5
5
years of professional experience
Work History
Executive - Customer Service Support - Invoicing
Lufthansa Technik Services India PVT LTD
04.2022 - Current
- Managed invoicing processes and ensured compliance with regional regulations for APAC and EMEA customers.
- Utilization of SAP tool to ensure end to end process for generating invoices encompassing wide range of services, including Aircraft components, repair, maintenance, labour, transportation.
- Creation of Single SD (Sales document) Invoices which are of various kinds as ZTA(MRO services) ZLOA(Loan and exchanges) ZEO (EO Additional), T&M (Time and material), Credit Memo Invoices, Prepayment Invoices, Courtesy Credit Note, Volume Rebate Invoices, Down payment Invoices, Corresponding invoices, IATA Credit notes.
- Coordinating between LHT internal stakeholders like Fulfillment team - KAMs (Key Account Managers), CSMs (Customer Service Managers), CSS MRO, HAM Accounting Team, HAM Invoicing team, SAP team etc.
- Verifying contract for price details from Onesales and T/flight hours to ensure Flat Rate and Homebase Invoices were duly issued to all contracted customers as per contractual dates and payment terms.
- Consistently meeting TAT requirements in invoice generation and accurate billing for dedicated customers such as Asiana Airlines Inc, China Airlines, Starlux Airlines, Jetstar Japan. Etc
- Successfully managed and completed FH Balancing of the year 2022 (20 contracts) and 2023 (19 contracts) for all APAC customers, ensuring accuracy and compliance as per customer standards directed by KAMs.
- During transitional phase of Americas invoicing, participated as a pilot batch by managing invoicing process and requirements for more than a weeks period.
- Provided on-the-job support to the new joiners, enhancing their skills and ensuring a smooth integration into the team.
- Ensured adherence to quality parameters by cross-checking the pricing, service render dates, purchase orders, contract/sales order, and specific text if any.
- Creation and processing of over13,000+ invoices individually throughout the year 2023, maintaining a high standard of accuracy and in due time.
Senior Technical Support Analyst
Kyndryl
09.2021 - 02.2022
- Reduced escalations to higher-level support tiers through thorough troubleshooting and effective communication with stakeholders.
- Managed high-priority incidents, ensuring swift resolution and minimal TAT for the clients.
- Conducted regular team meetings and trainings that focused on improving process knowledge, discussing common challenges, best practices, and recent successes in providing better support services.
- Mentored junior team members by acting SPOC and performed quality audits within the team.
Technical Support Analyst
IBM
07.2019 - 09.2021
- Communicated technical findings via lay terminology to promote better understanding.
- Resolved diverse range of issues across multiple systems for customers and end user access across various time zones.
- Act as client advocate by being responsible to solve client issues within prescribed Service Level Agreement (SLA) and showcasing communication skills by explaining and monitoring systems in operation and quickly troubleshot errors.
- Collaborated with cross-functional teams, Stakeholders and Business users to develop solutions for recurring technical problems.
Education
MBA (Online) - Project Management
Jain University
Bengaluru, India2023
BBA -
Presidency College
Bengaluru, India2019
Pre University Education -
Mount Carmel College
Bengaluru, India2016
Skills
- SAP - MM
- MS OFFICE
- T/flight hours, T/customer and One sales - Aviation Supply Chain Softwares
- Servicenow
- Citrix
- Billing and Invoice submission
- Customer Service Management
- TAT Compliance
- Adaptability and flexibility
- Teamwork and collaboration
Accomplishments
- Developed comprehensive training documents such as creation of Single SD invoices and down payment conversion process to support employee onboarding and ongoing professional development.
- Successfully compiled Contract PI for Flat rate customers during the T/contract shutdown, ensuring seamless continuity in managing Flat Rate workloads.
HOBBIES AND INTERESTS
- Sports
- Travel
- Creative Arts
- Dance
- DIY Projects
- Photography
Languages
English
Kannada
Hindi
Timeline
Executive - Customer Service Support - Invoicing
Lufthansa Technik Services India PVT LTD
04.2022 - Current
Senior Technical Support Analyst
Kyndryl
09.2021 - 02.2022
Technical Support Analyst
IBM
07.2019 - 09.2021
MBA (Online) - Project Management
Jain University
BBA -
Presidency College
Pre University Education -
Mount Carmel College
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