Harshitha M
Bengaluru
Summary
Qualified health services professional with extensive experience and industry knowledge combined with leadership and planning abilities to lead successful operations. Focused on optimising service delivery and improving patient wellbeing to achieve organisational goals.
Overview
2
2
years of professional experience
Work History
Acting Clinic Head
Qi Spine Clinic
Bengaluru
11.2023 - Current
- Liaised effectively with doctors, staff, and clients to ensure a seamless experience.
- Developed and implemented strategies to increase clinic revenue, including promoting services and managing patient inquiries.
- Enhanced patient satisfaction by ensuring a welcoming and professional atmosphere, addressing patient concerns, and improving patient retention.
- Oversaw daily operations, including scheduling, inventory management, and administrative tasks.
- Collaborated with cross functional teams to ensure smooth operations of the clinic
- Managed and supported clinic staff, including training, performance evaluations, and ensuring compliance with clinic policies.
- Monitored budgets, handled billing, and managed financial records to ensure profitability.
Senior Spine Specialist
Qi Spine Clinic
Bengaluru
04.2023 - 10.2023
- Developed and implemented treatment plans for patients with spinal disorders.
- Provided medical advice to patients suffering from spine-related conditions.
- Tracking and reporting on KPIs such as not progressing well cases, dormant cases, patient satisfaction scores.
- Managing and motivating the team with guidance on the timely execution of processes thus improving patient satisfaction and overall revenue.
- Providing new team members with apprenticeship visits for training purposes
Consultant Physiotherapist
Qi Spine Clinic
Bengaluru
01.2022 - 03.2023
- Developed treatment plans and goals in collaboration with patients and referring physicians.
- Provided physical therapy assessment, diagnosis and treatments to a variety of patient populations.
- Monitored patient progress and outcomes through data collection, charting and documentation.
- Instructed patients on proper use of therapeutic exercises, gait training, joint mobilization and manipulation techniques, balance activities, functional mobility skills and equipment usage.
- Conducted assessments including postural analysis, range of motion testing, muscle strength testing and functional capacity evaluations.
- Designed individualized rehabilitation programs utilizing evidence-based practice guidelines.
- Maintained accurate records of all treatment sessions using electronic medical record systems.
Education
Bachelor of Physiotherapy - Allied Healthcare
Oxford College of Physiotherapy
Bengaluru 11-2021
PUC. - Science - Science
Sri Bhagwan Mahaveer Hain PU College
Bengaluru 04-2014
Skills
- Active Listening
- Flexible and Adaptable
- Team management
- Patient Care
- Interpersonal Communication
- Problem-Solving
- Decision-Making
- Client experience
- Capacity planning
- Data Management
Languages
English, Hindi
First Language
Kannada
Intermediate
B1
Interest and Hobbies
- Gardening
- Baking
- Animal care
- Operations management
Timeline
Acting Clinic Head
Qi Spine Clinic
11.2023 - Current
Senior Spine Specialist
Qi Spine Clinic
04.2023 - 10.2023
Consultant Physiotherapist
Qi Spine Clinic
01.2022 - 03.2023
Bachelor of Physiotherapy - Allied Healthcare
Oxford College of Physiotherapy
PUC. - Science - Science
Sri Bhagwan Mahaveer Hain PU College