Harshitha R

As a Account Coordinator at Deluxe, I oversee the timely delivery of scripts and Dubbing across various languages, ensuring adherence to project plans set by the Order Management team. My key responsibilities include:

• Project Management: Deliver scripts and Dub materials on schedule, maintaining a "first time right" approach while managing capacity and pre-assigning tasks to Studios and editors.
• Communication & Coordination: Facilitate daily communication with Multiple teams, addressing changes in project plans and ensuring a smooth workflow. I actively manage queries and updates, fostering a collaborative environment.
• Deadline Adherence: Accountable for on-time delivery, I strictly follow project milestones and client specifications, ensuring that all tasks are completed accurately and punctually.
• Data Accuracy: Maintain comprehensive and up-to-date records in the Deluxe platform, including deadlines, milestones, and relevant project data, to support effective project tracking.
• Automated Assignment Management: Leverage efficient assignment methods to minimize bottlenecks, proactively planning and assigning tasks to ensure seamless project execution.
• Risk Management: Identify potential risks and escalate issues promptly, providing suggestions for mitigation to ensure project integrity and timely completion.
• Reporting & Analysis: Utilize Sfera/Smartsheets/ONE dashboards to generate daily reports, monitor work progress, and preemptively address capacity bottlenecks.
• Payment Oversight: Regularly resolve payment queries for studios, ensuring timely and accurate compensation.
• Collaborative Participation: Engage in internal project calls with Order Management, contributing to successful project deliveries and maintaining strong relationships with all stakeholders.
• Major studios: Amazon, Disney, Lionsgate and Netflix

This role has honed my skills in project management, communication, and analytical reporting, positioning me as a critical link in the localization process within the organization.

• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Built and harmonized operations reports for team leaders, senior managers and executives.
• Employed strong program management skills to successfully define and manage ongoing initiatives designed to control fraudulent seller activities risks.
• Instituted regular safety inspections and hazards management strategies to keep operations compliant.

End to end customer support for Expedia and Ebookers UK ● Providing UK customers travel support

● Providing customers necessary travel details including package and flight

● Assisting customers in cancelling and exchanging flights and package bookings.

• Established key procedures for teams preparing documentation, models, and presentations.
• Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
• Generated status reports, brief books and IPO pitches.
• Discussed financial options with clients and provided informed suggestions.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

▪ Payment collection from energy australia clients who were due on bills.

▪ Disconnection and reconnection of energy supply.

▪ Providing Payment plans .

▪ Collection of payments from clients.

▪ For Pearson accounts payable and receivable .

▪ Sending bills through mail and calls.