HARSHITHA S
Assistant Product Manager | Client Relationship Specialist
Bengaluru,KA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
4
4
Certifications
3
3
Language
Work History
Assistant Product Manager (Client Collaboration & Product Support)
LG Electronics India
11.2023 - 05.2025
- Supported sales teams with training materials and presentations, boosting their knowledge of product offerings and enhancing their ability to sell effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by providing accurate information. Responded to customer requests for products, services, and company information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Senior Operational Representative (Customer Support – SaaS)
Concentrix India
11.2022 - 08.2023
- Developed macro responses and training material to reduce chat resolution time by 15%.
- Collaborated remotely with backend teams to troubleshoot escalations and deliver Tier 2+ support.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Championed high-quality work environment promoting teamwork collaboration fostering sense pride ownership shared mission vision success.
- Conducted regular performance evaluations, providing constructive feedback and coaching to support professional development of team members.
Operational Buyer (Procurement Support & Client Coordination – Remote)
IBM India
04.2019 - 04.2022
- Reduced PO processing time by 20% using SAP automation and virtual workflow redesign.
- Supported internal and external stakeholders across sourcing, finance, and compliance.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Senior Sales & Service Consultant
Trident Hyundai
06.2017 - 09.2018
- Sales Growth: Boosted showroom sales by 25% through competitive analysis and customer relationship management.
- Developed trust-based client relationships that supported repeat business and referrals.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
Education
Bachelor of Commerce - Accounting And Finance
KSOU Mysore University
Mysore, India04-2019
Pre-University - Commerce
St. Anne’s High School
Channapatna06-2014
Skills
Customer Lifecycle Management Onboarding & Training Retention Support
Certification
Top NPS & Sales Champion – Concentrix (2023)
Timeline
Assistant Product Manager (Client Collaboration & Product Support)
LG Electronics India
11.2023 - 05.2025
Senior Operational Representative (Customer Support – SaaS)
Concentrix India
11.2022 - 08.2023
Operational Buyer (Procurement Support & Client Coordination – Remote)
IBM India
04.2019 - 04.2022
Senior Sales & Service Consultant
Trident Hyundai
06.2017 - 09.2018
Bachelor of Commerce - Accounting And Finance
KSOU Mysore University
Pre-University - Commerce
St. Anne’s High School