HARSHITHA SRIRAMANENI

• Spearheading end-to-end operations for MassMutual Strategic Partners (Technology, Operations & Shared Services- Procurement, Organization PMO) with 300+ Headcount
• Establish governance structures and implement best practices through integrated Power automated reporting, enhancing service delivery benchmarks and earning consistent accolades for team performance.
• Manage budgets, allocate resources, and optimize timelines, delivering .6 X cross-skilling coverage and absorbing 0.4X worth of work, contributing to a 30% reduction in FTE costs for the Wealth Management Operations team.
• Streamline processes, reducing operational errors by 28% and increasing resource efficiency by 20% quarter-on-quarter by enabling Investment operations teams to build cost effective and resourceful tools.
• Collaborated with C-suite executives at ValueMomentum, and key stakeholders, aligning technology solutions with business goals and achieving an18% Annual cost reduction for India team.Developed and implemented strategic plans to enhance operational efficiency and drive continuous improvement initiatives
• Formulating and executing strategic initiatives aimed at optimizing operational efficiency and driving a culture of continuous improvement which include focus on Accuracy (AHT), Average Turnaround Time (TAT), Effort/FTE savings, increased contribution to Value Adds
• Successfully managed procurement activities, negotiating contracts, and ensuring cost-effective solutions while maintaining quality standards achieving Q-o-Q cost savings of 15%
• Implemented key process improvements in Operations resulting in a 15% reduction in operational errors and a 25% increase in cross leveraging resources Q-o-Q
• Developing tailored employee engagement strategies for different stakeholder groups (Wealth Management, Investment Banking & Shared Services), ensuring active participation and support for organizational initiatives
• Achieved consistent ESS score of 93% and above, 2 years in a row

• Reporting to the C-Suite and executed on a day-to-day basis, led several short-duration , high impact projects with high turnaround times leveraging deep cross-functional collaboration, promoted from Associate Director to Director within 3 months because of the impact created
• Simplifying the ‘complex’ into simple, actionable opportunities
• Orchestrated to build and integrated Operations dashboard across all functions from Lead to Cash in Power BI for effective monitoring of metrics and KPI
• Led a cross-functional team in optimizing Organizational delivery processes by applicable Process Automation resulting in a 20% increase in productivity and a 15% decrease in turnaround time for key deliverables
• Implemented a robust change management framework that facilitated seamless adoption of new processes and technologies, leading to a 10% increase in employee engagement and satisfaction
• Identified opportunities in P&L to optimize revenue benefits and developed strategies to revamp revenue streams by diversifying resources between High value and long term value customers

- Anchor for leading multiple RFPs worth ~ US$ 2 MM - 20 MM, for successful closure in diverse capacities of Bid

Manager, Stakeholder Manager for a seamless collaboration with Cross functional Teams

- Conceptualized Cloud Migration Proof of Concept implementations for obtaining new business proposals

accomplishing in new SOW sign-off’ s and SOW renewals

- Resource and Opportunity Pipeline Management

Led a complex program as an Onsite Start-up Manager for the implementation of new central system in

Integration with complex modules which involved multiple legacy systems while collaborating with multiple Vendors( ~3) and 25+ Stakeholders for multiple markets

- Evaluating bids with respect to the cost estimates, scope deviation(s) and commercial deviations

- Orchestrated Business requirement & Gap Analysis workshops for multiple markets of Europe and established

effective process for reusability of Artefacts to reduce the time to GO-Live per market

- Design and support the development and maintenance of clear & concise statistical and metric-based reporting

of delivery progress including reports and dashboards for continuous improvement

- Establish and provision key process documents for effective implementation of multi market applications

- Responsible for key KPI levers Managing Risk, Revenue, Profitability, Growth and Customer Satisfaction

- Collaborate with Delivery teams for smooth delivery of the Program

Led a complex program to integrate modular projects across 5 EU regions; managed 60+ stakeholders across 7

locations to create an Operations effective platform (Planning, Tracking, Execution, RiskMitigation, Communication and Status Tracking about the programs health for large integrated complex

applications

- Key role in establishing QA COE in the customer locations for Improved Response times of 45% for complex

applications and reduced execution time of batch jobs by 28% while establishing best practices

- Supported customer in Agile Transformation for the Multi-market implementation modules

- Responsible for monitoring key levers that impact profit margins like Billable Revenue, Employee Tier %, etc

- Identifying skill requirements and skill gaps within current resources, defined training requirements for team

and delivering training in line with these gaps