Harshit Narayan Saxena
Gurugram
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI Bank Ltd
Gurugram
12.2023 - 06.2024
- To deliver the financial goal-oriented approach for clients by following planning and executing in the right direction
- Strong knowledge of anti-corruption regulations, investigation techniques and affiliated technology with the ability to plan, organize and produce results
- Conducting market research for identification of potential opportunities
- Priority based skills and multi tasker with exceptional detailed oriented approach
- Curious for new innovative ideas for deliverables to be met on time with quality results
- Responsible for mentorship and counselling of the client over wealth generation for future over a longer timeframe
- Escalate the operational and technical issues to internal support teams for timely resolution within SLA to support better customer experience
- Managing investment portfolios for HNI, NRI, affluent clients from India and abroad having relationship with the bank
Senior Associate
Authbridge Research Services India Pvt Ltd
Gurugram
08.2021 - 12.2023
- To monitor client activity, volume, service levels and client satisfaction to identify issues or opportunities at the earliest possible stages for HRMS queries
- To conduct audits for agent resolutions and adhere to internal policies and compliance
- Cross functional involvement with internal and external stakeholders to achieve the clients objectives for majorly BGV queries
- To develop and execute effective client acquisition plans
- To drive performance and to meet Quality metrics including SLA and reporting
- Escalate the operational and technical issues to internal support teams for timely resolution within SLA to support better client experience
Analyst
BMTG Advisors India Pvt Ltd
Gurugram
05.2019 - 11.2020
- Review documents for mortgage applications
- Evaluation of financial strength of borrowers to determine risk and repayment capacity as well as verified income and employment details and review for credit history, KYC compliant
- Provided reviews on loan files for completeness and accuracy, analysing credit documents, employment verification documents, title documents, appraisals report, property valuation and various other factors
- Adhere to all client/ lender policies and procedure in addition to Federal and state laws and regulations
- Identify portfolio risk resulting from the clients underlying business practices, underwriting or fraud exposure
- Remain current with regulation changes from governmental/state agencies, as well as policy changes from FHA, FNMA Mortgage and any other agency affecting the company’s loan production process
- Perform quality control pre-funding reviews on select loan files
Senior Associate
Accenture Solutions Pvt Ltd
Gurugram
03.2018 - 04.2019
- To investigate the customers’ accounts to stop any fraudulent activity to prevent unauthorized usage of cards and checks
- AML investigation and CDD investigation to follow the path of regulatory bodies
- To pass the orders with detailed information to provide customer satisfaction with internet research
- To observe and judge for any suspicious pattern noticed on accounts to verify from client
- To audit and research on charge back if proper cycle and procedure was followed
- To generate daily and weekly reports for action taken to provide justifications over any charge back or dispute via customer from client side
- Manage real time Action tracker to focus on any ongoing engineering modus operandi
- To conduct job shadows with new hires for potential candidates for training and development of new hires
Associate
Conduent Business Services India Pvt Ltd
Noida
11.2016 - 02.2018
- Assisting the supervisor for the responsibilities assigned to support the team and for development of Data Analysis, Quality review and MIS activities
- On shore interaction via phone, emails for any clarification or issues related to Service request
- Formulate, review and take charge of work and support in building good practices and assisting in modifications of required documents/ SOP for team
- Respond to all onshore counterparts for the escalated accounts and ad-hoc requests
- Authorized to create and modify the SPD, HPCC, Letter of Creditable coverage and bills as per request
- Knowledge of all Health and Welfare domain like COBRA, Medicare, Medicaid, Communication and Direct Billing
Education
PGDMM -
IGNOU (Distance)
New Delhi06.2022
M.A - Economics
MJPRU (Part time)
Bareilly, UP05.2021
B.Sc -
University of Delhi
New Delhi05.2015
Skills
- Microsoft Office Suite
- Excel
- Word
- Power-point
- Suspicious activity reports
- Research Skills
- Documentation Review
- Fraud risk control
- Customer Due Diligence
- Compliance and Regulations
- Compliance audits
Certification
PGDBM (Timespro)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Deputy Manager
ICICI Bank Ltd
12.2023 - 06.2024
Senior Associate
Authbridge Research Services India Pvt Ltd
08.2021 - 12.2023
Analyst
BMTG Advisors India Pvt Ltd
05.2019 - 11.2020
Senior Associate
Accenture Solutions Pvt Ltd
03.2018 - 04.2019
Associate
Conduent Business Services India Pvt Ltd
11.2016 - 02.2018
PGDMM -
IGNOU (Distance)
M.A - Economics
MJPRU (Part time)
B.Sc -
University of Delhi
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