Shambhavi Sharma

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Business Development Manager – HR Operations

• Managed end-to-end hiring lifecycle for multiple positions across departments
• Responsible for payroll closure, salary verification, and attendance coordination
• Handled onboarding, employee documentation, and HR database management
• Acted as a bridge between management and employees for HR-related matters
• Supported business growth by ensuring timely hiring and smooth HR processes