Harsh
IT OPERATIONS SUPPORT SPECIALIST
Noida
Summary
IT Support Engineer resolving end-user, device, and Microsoft 365 issues across a modern cloud workspace using Microsoft Entra ID and Intune. Troubleshoots access, sync, and permissions issues across Exchange Online, SharePoint Online, OneDrive, and Teams, and supports MFA, Conditional Access, and sensitivity labels in Microsoft Purview. Provides hands-on support for Windows and macOS devices, resolves 25–40 tickets daily within SLA, and improves resolution speed through Power Automate, Power Apps, and well-documented support procedures.
Overview
1
1
Certification
3
3
years of professional experience
Work History
IT OPERATIONS SUPPORT SPECIALIST
GEDU Services Pvt. Ltd.
Noida
12.2025 - Current
- Resolve 25–40 incidents and service requests daily while maintaining 100% SLA compliance.
- Manage Microsoft Entra ID users, groups, access, and lifecycle activities, including onboarding and offboarding.
- Troubleshoot Entra ID hybrid/device join issues and manage role-based access control (RBAC) for secure resource access.
- Configure MFA and Conditional Access policies to support secure Microsoft 365 access across user accounts.
- Administer Microsoft Intune for device enrollment, compliance policies, configuration profiles, and endpoint management.
- Support SharePoint Online, OneDrive, and mailbox/distribution list issues, including permissions, sync, sharing, and access requests.
- Troubleshoot Windows and macOS devices, hardware, network, and peripheral issues for end users, including remote support via TeamViewer, AnyDesk, and RustDesk.
- Create Power Automate workflows and Power Apps solutions integrated with SharePoint to streamline internal business processes.
- Maintain IT asset inventory through Jira, and author SOPs and knowledge base articles to support faster issue resolution.
IT TECHNICAL SUPPORT ENGINEER
Cogent E Services Ltd.
Noida
09.2023 - 12.2025
- Resolved 15–20 support tickets per week while handling end-user issues and minimizing downtime.
- Troubleshot internet connectivity and basic network issues, escalating unresolved cases when needed.
- Configured Sophos Next-Gen Firewall and monitored network performance and device health in PRTG Network Monitor.
- Installed, configured, and maintained desktops, laptops, and printers across user environments.
- Managed on-premises Active Directory — account creation, password resets, group policy, and access control — while resolving Microsoft 365 and Entra ID login and access issues for end users.
- Supported Microsoft Outlook, Thunderbird and troubleshooting.
Education
Master of Computer Applications -
Chandigarh University
Chandigarh, India09-2026
Bachelor of Computer Applications -
CSJM University
Kanpur, India01-2023
Skills
- Microsoft Entra ID
- Microsoft Intune
- Conditional Access Policies
- Multi-Factor Authentication (MFA)
- User onboarding & offboarding
- Microsoft 365 Administration
- Microsoft Exchange Online
- SharePoint Online
Certification
Google IT Support Certificate, Google Career Certificates
Timeline
IT OPERATIONS SUPPORT SPECIALIST
GEDU Services Pvt. Ltd.
12.2025 - Current
IT TECHNICAL SUPPORT ENGINEER
Cogent E Services Ltd.
09.2023 - 12.2025
Master of Computer Applications -
Chandigarh University
Bachelor of Computer Applications -
CSJM University