Harshmeet Kour
Bankeing Associate
Jammu
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Energetic Job Title with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Banking Associate
J&K Bank
Jammu
06.2021 - Current
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Processed customer applications and approved loans in accordance with bank policy.
- Developed and implemented strategies to reduce risk and increase profitability.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Educated customers on features and benefits of banking products and services.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Three Year General Degree - Physics,mathematics,Gen English @Geography
Jammu University
Jammu 08.2015 - Current
Skills
Customer Relationship Management
Daily ledgers
Cross-selling expertise
Audit Support
Loan approvals
Opening and closing procedures
Documentation skills
Developing customer relationships
Account openings
Self-motivated nature
Relationship building
Professional demeanor
Timeline
Banking Associate
J&K Bank
06.2021 - Current
Three Year General Degree - Physics,mathematics,Gen English @Geography
Jammu University
08.2015 - Current