Summary
Work History
Education
Skills
Languages
Personality Traits
Industrial Exposure
Contactno
Personal Information
Clientrelationship
Projects
Timeline
Generic

Harshnavi Medipally

Hyderabad

Summary

To Learn Business and administrative skills in a developed and dynamic Organization to understand the various strategies for the growth and success of the Company. To work at various levels of the organization to understand the total banking and operation environment of the Company. Ready to take challenging tasks to utilize my skills entirely and make the organization beneficial by completing the assigned tasks successfully.

Work History

Quality Assurance Specialist

Goldman Sachs
  • Maintain compliance and regulatory policies in every process
  • Managing risk, fraud and non-fraud Quality parameters for operations
  • Considering all financial operations policies, we suggest the parameters in QA form
  • Have experience in Financial crime control and maintaining the regulations as per policy
  • Maintaining and monitoring Reg B, ReG E, UDAAP etc in the process of avoiding errors
  • Conducting a depth research on every case resolution for Charge backs, Transaction dispute, Unauthorized transaction dispute, Payments and reconciliation, credit bureau disputes, collections, payment disputes and High risk complaints
  • Responsible for QA disputes results
  • Maintaining audit alignment tracker for the number of audits
  • Conducting Internal and external calibrations weekly
  • Analyzing fraud and non fraud scenarios from a QA point of view and auditing on the basis of it
  • Calibrating with partners and internal team regarding new updates and changing the parameters for an Audit
  • Discussing the disputes received from operations and making sure we maintain the process policies
  • Auditing Process reviews cases, in order to maintain the quality of the advocates solving problems
  • Sending monthly Process review audit report
  • Sending compliance error feedback
  • Suggesting process improvement plans for better product growth.

Quality Analyst & Team Lead

Sitel
  • Auditing the calls, deep diving, and monitoring performances
  • Making weekly and monthly reports
  • Attendance check and establishing reporting relationship
  • Handling a team of 24 associates
  • Calibrating with different sites of the same process
  • Maintaining the quality and performance of the team by active supervision and guidance.

Process Associate - Quality Analyst & (Client: Google) Process: Google Product

  • Supporting and guiding teams about the process
  • Supporting and mentoring the team or new hires
  • Giving feedback based on audit and having a track of their performance
  • Process Management, training Operations, Quality Compliance, and Client Management
  • Taking up the calibrations with internal and external process leads
  • Managing non-voice audit system for all accounts & ensuring targets & norms are met
  • Evaluating and appraising the performance of team members according to the set process workflow management & adherence to quality & compliance requirements
  • Strong knowledge in various functions- Chat/Email- Customer service
  • Handled a team of 20 Bottom Quartile agents and 2 Subject Matter Experts
  • Conducting monthly One on Ones for the team to discuss the performance and career aspirations.

Education

M.B.A. (H.R.M.) -

Sharda University, Global University

B.Tech(Chem) -

G.M.R.I.T., Rajam, J.N.T.U. Kakinada (Autonomous)

Intermediate (M.Bi.P.C) -

Andhra Education society, C.B.S.E.

SSC -

Andhra Education Society, C.B.S.E.

Skills

  • Compliance and Quality Assurance
  • People Management
  • Operations and Risk Management
  • Enterprise Risk Management
  • Risk Control Self and Assessment
  • Regulatory compliance and remediation

Languages

English, Hindi & Telugu

Personality Traits

  • Possess Good Communication Skills
  • Adaptable to different environments
  • Optimistic
  • Initiative in approach
  • Possess leadership quality

Industrial Exposure

  • DesignInsure (New Delhi) – Fundamental exposure to water treatment at thermal power plants
  • Quickzip Pvt Ltd (NewDelhi) – Study on Intern Satisfaction

Contactno

+91 9555533338

Personal Information

Father's Name: M Saranga Pani

Clientrelationship

Representing Business in client meetings, Analyzing and reporting client data, Preparing and presenting in client meetings, Discussing operational concerns and challenges with the client and work out a resolution

Projects

Research on Emotional Intelligence and Stress Management among Women

Timeline

Quality Assurance Specialist

Goldman Sachs

Quality Analyst & Team Lead

Sitel

Process Associate - Quality Analyst & (Client: Google) Process: Google Product

M.B.A. (H.R.M.) -

Sharda University, Global University

B.Tech(Chem) -

G.M.R.I.T., Rajam, J.N.T.U. Kakinada (Autonomous)

Intermediate (M.Bi.P.C) -

Andhra Education society, C.B.S.E.

SSC -

Andhra Education Society, C.B.S.E.

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Harshnavi Medipally