Summary
Overview
Work History
Education
Skills
Timeline

Harshneet Kaur Hora

Toronto

Summary

Customer Service Representative (CSR) Results-driven professional with 7+ years of experience in Human Resources, Sales, and Food Service. Consistently exceeded goals and delivered exceptional results, such as: Exceeded sales targets by 25%, resulting in a 30% increase in revenue. Streamlined the recruitment process, reducing the time-to-fill positions by 20%. Implemented employee engagement initiatives, leading to a 15% decrease in turnover rate. Developed and implemented a CRM system that improved sales efficiency in 3 months. Proven ability to manage and motivate teams, develop and implement strategic initiatives, and deliver results. Highly motivated and results-oriented individual with a strong work ethic. Excellent communication and interpersonal skills. Seeking a challenging and rewarding opportunity to make a significant contribution to a growing organization. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Food and Beverage Supervisor

Tim Horton's
Toronto
01.2023 - Current
  • Food Court Employee
  • Provide excellent, by promptly assisting customers with orders and addressing their concerns
  • Collaborate with team members to maintain cleanliness and organization of the food court area
  • Receive positive feedback from customers for friendly and attentive service
  • Implemented upselling strategies that resulted in a 20% increase in average order value
  • Received Employee of the Month award for consistently delivering exceptional customer service
  • Trained and mentored new team members to maintain high standards of quality and efficiency.
  • Planned operations to effectively cover needs while controlling costs and maximizing service
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction

Sales Executive

Sumangalam
Kota
08.2019 - 09.2022
  • Conducted market research and identified potential customers to expand sales opportunities
  • Provided product demonstrations and delivered persuasive sales presentations
  • Exceeded monthly sales targets by 25% consistently over a period of two years
  • Negotiated and closed deals with key clients, resulting in a 30% increase in revenue
  • Developed and implemented a customer relationship management (CRM) system to improve sales efficiency.

Senior HR Executive

RSG SOFTECH
Jaipur
12.2017 - 12.2018
  • Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations
  • Resolved employee grievances and conflicts in a fair and timely manner
  • Streamlined the recruitment process, reducing the time-to-fill positions by 20%
  • Implemented employee engagement initiatives, resulting in a 15% decrease in turnover rate
  • Led the implementation of an automated performance management system, improving evaluation accuracy by 25%.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Conducted company-wide town hall meetings to convey updates.

Customer Service Representative

Jitr Technologies
Delhi
10.2015 - 11.2017
  • Coordinated recruitment activities, including job postings, applicant screening, and scheduling interviews
  • Assisted in implementing HR policies and procedures
  • Conducted employee orientation programs and facilitated training sessions
  • Conducted training programs on diversity and inclusion, fostering a more inclusive workplace culture
  • Implemented an employee recognition program, leading to a 20% increase in employee morale
  • Revamped the onboarding process, resulting in a 30% reduction in new hire ramp-up time.

Education

Bachelor Of Commerce - International Business' Management

Kota University
04.2012 - 2015.05

Post Graduate Diploma - International Business Management

Niagara College, Toronto
01.2023 - 08.2023

Skills

Energetic, Passionate, Persuasion, Software Technical Support, Ability To Work Under Pressure, Organizational Skills, Writing, Quick Learning, Friendliness, Focused, Benefit Administration, Intercultural Communication, Human Resource Policies, Continual Improvement Process, Sales Presentation, Perform Interviews, Interview Scheduling, Onboarding, Candidate Selection, Recruitment, Company Policy, Maintaining Personnel Records, Order Processing, Market Research, Proven Ability, Rapport Building, Human Resource Management, Monthly Sales, Cash Control, Photography, Software Design, Attentivenessundefined

Timeline

Niagara College - Post Graduate Diploma , International Business Management
01.2023 - 08.2023
Food and Beverage Supervisor - Tim Horton's
01.2023 - Current
Sales Executive - Sumangalam
08.2019 - 09.2022
Senior HR Executive - RSG SOFTECH
12.2017 - 12.2018
Customer Service Representative - Jitr Technologies
10.2015 - 11.2017
Kota University - Bachelor Of Commerce, International Business' Management
04.2012 - 2015.05

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Harshneet Kaur Hora