Summary
Overview
Work History
Education
Skills
Training
Certification
Languages
Timeline
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Harshpreet Kaur

Patiala

Summary

Dedicated and results-oriented professional seeking an administrative position that combines customer service responsibilities. A passion for delivering exceptional service drives a commitment to understanding and addressing client needs. Proven ability to adapt and thrive in dynamic environments, ensuring efficient operations and enhanced customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Administrator

Holiday Inn Express Hotel Suites
04.2024 - 09.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
  • Coordinated appointment scheduling and maintained organized calendar for office activities.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Utilized multi-line phone system to handle incoming calls efficiently and direct them accordingly.
  • Trained new front desk staff on procedures and customer service standards, improving team performance.

DISPATCHER

Hanjra transportation
02.2023 - 10.2023
  • Communicating with brokers and customers for booking equipment
  • Dealing with conflicts and resolving problems
  • Using applications such as Fleet view, Motive and Xpert IT solutions.
  • Ability to compete with high volumes of tasks with particular deadlines.
  • Preparing invoices and managing financial records.

Baggage Supervisor

Toronto Pearson International Airport
03.2022 - 11.2022
  • Operating baggage reconciliation system to track the movement of baggage
  • Working closely with passenger services department to ensure safety and reporting security breaches.
  • Checking label tags on bags and unloading them into carts.
  • Make sure every bag goes to respective flights.

ADMINISTRATIVE ASSISTANT

Odyssey Inc
01.2022 - 03.2022
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering...
  • Supplying real-time scheduling support by booking appointments and preventing conflicts.
  • Screening phone calls and routing callers to the proper party.
  • Using computers to generate reports, transcribe minutes from meetings, create presentations.

Customer Service Representative

Rogers Communications
02.2021 - 12.2021
  • Processed orders and managed returns using CRM software to maintain accuracy.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained detailed records of customer interactions to ensure consistent follow-up.

Supervisor

ECOTEX
08.2020 - 02.2021
  • Maintained healthy relationship with clients by answering any questions they may have and managing their complaints.
  • Rescheduling deliveries with customers if they are unable to receive them.
  • Reviewing orders before and after delivery to make sure that orders are complete, charges are right, and clients are satisfied.

Quality Inspector

SOUTHMEDIC INC
01.2020 - 07.2020
  • Handling files and keep schedules
  • Diagnose and/or correct all problems to the satisfaction of the customer and by the company specifications
  • Report and communicate with other company personnel for proper completion of Service orders.
  • Complete company documentation pertaining to calls following the Department processes and standards.

Education

DIPLOMA - OFFICE ADMINSTRATION (HEALTH SERVICES)

GEORGIAN COLLEGE
BARRIE, ON

Skills

  • Diploma in Office Administration (Health Services) from Georgian College Barrie, ON
  • Excellent teamwork and project coordination skills proved through ability to assign projects and delegate tasks efficiently amongst team members to meet deadlines and goals
  • Ability to run a variety of technological tools, ranging from the Microsoft Office and suite to Word Press to online scheduling programs
  • Strong organizational skills to juggle many tasks Manage various calendars, schedule appointments, and keep the office running efficiently

Training

  • Bookkeeping
  • Opera Software
  • Executive Financial Management
  • Executive Office Management
  • Admin Support and Record Management
  • Project Management
  • Multimedia and Keyboarding
  • Anatomy
  • Xpert Dispatching Software

Certification

  • Licensed in Worker Health and Safety Awareness(2022)
  • Certified Professional In typing (60 wpm) from Ontario
  • Ontario approved First Aid and CPR

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)

Timeline

Front Desk Administrator

Holiday Inn Express Hotel Suites
04.2024 - 09.2025

DISPATCHER

Hanjra transportation
02.2023 - 10.2023

Baggage Supervisor

Toronto Pearson International Airport
03.2022 - 11.2022

ADMINISTRATIVE ASSISTANT

Odyssey Inc
01.2022 - 03.2022

Customer Service Representative

Rogers Communications
02.2021 - 12.2021

Supervisor

ECOTEX
08.2020 - 02.2021

Quality Inspector

SOUTHMEDIC INC
01.2020 - 07.2020

DIPLOMA - OFFICE ADMINSTRATION (HEALTH SERVICES)

GEORGIAN COLLEGE

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Harshpreet Kaur