Harshu Gaikwad

Results-driven professional with X+ years of experience in customer support management and back-end operations. Proven ability to lead and motivate teams, streamline processes, and deliver exceptional customer experiences. Skilled in problem-solving, process optimization, CRM tools, and cross-functional coordination, ensuring seamless support and operational efficiency. Adept at handling escalations, training support staff, and implementing strategies that improve customer satisfaction and retention. Strong analytical mindset with expertise in data management, documentation, and backend support functions, ensuring accuracy, compliance, and smooth business operations. Recognized for balancing customer-centric leadership with back-end efficiency to drive organizational success.