HARSHVARDHAN SINDHU
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service and Operations Analyst
NatWest Group
Gurugram
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service by using various tools like Back office, Cloud 9, 2FA
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Scheduled meetings and checking on the status of a particular case of a customer.
- Developed and implemented operational strategies for optimizing efficiency, improving customer service by raising bubbles every week .
- Accelerating the resolution of customer case with other departments.
- Maintained updated knowledge through continuing education and advanced training.
Trainee
Crowne Plaza
12.2020 - 03.2021
Education
MBA -
SYMBIOSIS SCHOOL FOR ONLINE AND DIGITAL LEARNING
12-2025
Bachelor of Science - Hospitality And Hotel Administration
IHM ROHTAK
ROHTAK,HARYANA07-2022
Skills
- Exceptional customer service
- Teamwork and Collaboration
- Multitasking
- Written Communication
- Banking operations
- Proficient In [Back Office]
Accomplishments
- Bubbles Champ
- Yes Check Winner
Interests
- Travelling to unexplored parts of the country
- Passionate about bikes
- Cooking
Timeline
Customer Service and Operations Analyst
NatWest Group
01.2023 - Current
Trainee
Crowne Plaza
12.2020 - 03.2021
MBA -
SYMBIOSIS SCHOOL FOR ONLINE AND DIGITAL LEARNING
Bachelor of Science - Hospitality And Hotel Administration
IHM ROHTAK
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