Harshwardhan Bankawat
Jaipur
Summary
Proven Manager with a track record of boosting store revenue by 15% at Sndl through strategic leadership and customer loyalty programs. Excelled in team management and analytical decision-making, enhancing team performance and customer satisfaction at Holiday Inn. Skilled in data analysis and staff development, demonstrating a confident approach to achieving business excellence.
Overview
3
3
years of professional experience
Work History
Manager
Sndl
Edmonton
08.2021 - 10.2024
- Evaluated individual and team business performance and identified opportunities for improvement.
- Showcased management skills by leading a top-performing team.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Boosted store revenue by 15%, demonstrating a results-focused strategy.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Launched a loyalty program, growing repeat business significantly.
- Developed team skills through targeted training, improving efficiency.
Supervisor
Holiday Inn
Edmonton
02.2022 - 04.2023
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Enhanced team collaboration and communication.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Monitored daily performance metrics, ensuring all areas exceeded industry standards.
- Fostered a culture of excellence and support, enhancing staff morale and guest experiences.
- Analyzed sales data in order to develop marketing plans for future services offered by the hotel.
- Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
Education
College diploma - Business Management
Norquest college
Edmonton, AB01.2023
Skills
- Time management
- Microsoft Word
- Computer Networking
- Analytical Decision Making
- Customer service
- Sales Management
- Professional Host
- Recruiting and interviewing
- Staff training and development
- Quantitative Analysis
- Team Management
- Team Leadership
Languages
- English, Fluent
- Punjabi, Fluent
- Hindi, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
Supervisor
Holiday Inn
02.2022 - 04.2023
Manager
Sndl
08.2021 - 10.2024
College diploma - Business Management
Norquest college
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