HARSHWARDHAN PATIL

Client - Vision Bank

• Green field implementation [ITSM, SAM, HAM, KB, Employee Center]
• Conducting the workshops with the customer
• Designing the solutions for the requirements
• Project work estimating
• Planning for the project delivery and deployment of the phases
• Setting up th BAU team

Client - Uniper

• Managed Services - ITBM module
• Managed Services - HR Module
• Virtual Agent implementation
• Designing the Virtual agent flows with the client and implementation

Client - Internal

• Project - Case Management - Migrating Service desk from SM9 to SNOW
• Implementing the Case Management module of CSM
• Designing the relevant solutions using best practices, preparing the requirements sheet, finalizing the state transition model which best suites to the customer's requirements
• Importing the KB articles to ServiceNow from Best Guide and creating templates.
• Project - JEDI Interface - Integration between ServiceNow and JEDI
• Designing end to end solutions
• Designing the generic solution for all the APIs
• Setting up a deployment process for the project
• Custom module - Event Subscriptions
• Integration Hub.
• Project - CMDB maintenance
• Maintaining the CMDB
• Deciding the positions of the new attributes in the CMDB hierarchy
• Maintaining the Identification and reconciliation rules.

Client: Inter American Development Bank

• Project: IDB - ServiceNow Takeover
• Implementation of HR Service Management
• Implementation of Employee hiring System
• HR Service catalogs
• Field Level Encryption to secure the important data of new hires
• Integration of ServiceNow with SAP

• Client: Syngenta
• Project : Infrastructure Services
• Implementation of Infrastructure Services, ITSM
• Developing Client scripts, UI policies, Business rules, Email notifications, workflows, inbound actions, Service catalogs

• Client: AT&T
• Project: Tools automation
• Servicenow ITSM implementation
• Support in Incident Management, Change Management and Problem management
• Project: Apache-B
• Responsibilities: Requirement gathering and analysis
• Developing auto resolution scripts in unix shell
• Testing the scripts
• Configuring the eDART scripts with AOTS remedy
• Deployment of the scripts on eDART production server.