Harsimran Kaur
New delhi
Summary
Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
Work History
SENIOR MANAGER HASHSTUDIOZ
REZOFY
10.2021 - Current
- Building relationships with key employees among customers.
- Promote and market business, sometimes to new or niche markets.
- Oversee smooth, efficient running of business.
- Create plans to address client's business needs.
- To understand client necessities, create solution requirement documents and collaborate with internal team to address customers' needs.
- Schedule regular meetings with customers to ensure they are satisfied.
Senior Executive
FAREPORTAL PVT LTD
09.2016 - 10.2021
- Managed team of 4-5 agents to ensure they properly handled client requests and fulfilled their duties as expected.
- Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in itinerary, and other last-minute problems.
- Utilize latest sales techniques to upsell products and services to enhance client's overall experience.
- Lead new product development process (PRICE DROP Assurance) for CHEAPOAIR website, product which is generating revenue successfully so far.
- Issuing tickets and quoting correct fares to passengers.
- Assisting mishandled passengers to reduce passenger complaints.
- Revenue plus sub division of ticketing and try to find lower fare to make revenue from it.
- Provide assistance with travel needs to existing customers via email, chat, inbound phone inquiries and outbound sales calls.
- Arranging reservations and routing for passengers, using Amadeus and Saber systems to make bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information.
- Handle Help-desk-Assist Seat Confirmation: Upgrade/downgrade proposal.
- Responsible for training all existing and new employees on ticket issuance and finding lower fares.
ANALYST
EXL SERVICES PVT LTD BEHALF OF AMERICAN EXPRESS
11.2015 - 09.2016
- Corporate Travel counselor.
- Handing routine and complex domestic and international business travel utilizing SABRE (GDS)
- Provide consultative for best fare and preferred carrier usage.
- Makes and confirms reservations for passengers
- Arranged accommodations for clients
- Prepared travel itinerary for clients
- Managed over 100 bookings per day.
PROCESS ASSOCIATE
IGT SOLUTIONS PVT LTD BEHALF OF UNITED, AIRLINES
01.2012 - 05.2015
- United Airlines Queues process cater to US domestic, European & Australian markets with sub process
- Process PNR's, schedule change, IRROPS, mileage plus, charter , waitlist confirmations, mis connections, flight re-schedule and rebooking notifications etc
- Used to make outbound calls to passengers to advise flight information
- Worked to diligently resolve booking and scheduling issues
- Ensure that all booking procedures follow industry standards
- Posted schedule changes online and informed clients directly
- Checked passenger manifests to confirm client bookings.
Education
MBA in Master of Tourism & Travel Management (MTTM) -
IGNOU
Bachelor of Arts -
Delhi University
B A Programme 12th - undefined
C.B.S.E Board
Skills
- Sound knowledge of Amadeus, Sabre and World span
- Domestic & international travel expertise
- Relationship management
- Ability to work efficiently under pressure
- Knowledge in Travel Booster Travel Agency System, software for travel Agencies
- Effective leadership skills
- Proficiency with MS Word and Outlook
- Ability to identify complex problems and review related Information
- Great time management skills
- Excellent interpersonal and communication skills
- Thirst for adventure and challenge
- Outgoing and friendly personality
- Extensive knowledge on geography
- Project manager supervision
Hobbies and Interests
I love to travel, and have visited 7-8 states of India and 2 countries (UAE and Thailand). I go to new places and explore new people, culture and new things and enjoy being outside. I am also fond of bike riding and have participated in few bike rallies.
Certification
DATE OF BIRTH : 12TH SEP 1990
NATIONALITY : INDIAN
GENDER : FEMALE
MARITAL STATUS : MARRIED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SENIOR MANAGER HASHSTUDIOZ
REZOFY
10.2021 - Current
Senior Executive
FAREPORTAL PVT LTD
09.2016 - 10.2021
ANALYST
EXL SERVICES PVT LTD BEHALF OF AMERICAN EXPRESS
11.2015 - 09.2016
PROCESS ASSOCIATE
IGT SOLUTIONS PVT LTD BEHALF OF UNITED, AIRLINES
01.2012 - 05.2015
MBA in Master of Tourism & Travel Management (MTTM) -
IGNOU
Bachelor of Arts -
Delhi University
12th - undefined
C.B.S.E Board
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