Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harvinder CHEEMA

Karnal

Summary

Highly skilled Caller with experience in customer service, telemarketing and data entry. Strengths include effective communication, problem-solving skills, and the ability to maintain composure under pressure. Have consistently contributed to team goals while demonstrating a commitment to improving customer satisfaction and call efficiency. Known for building rapport quickly and effectively with diverse clientele.

Overview

11
11
years of professional experience

Work History

Store Owner

New Fish Aquarium
KARNAL
03.2021 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Assisted with customer requests and answered questions to improve satisfaction.

Area Sales Manager

Krishna Electricals
KARNAL
08.2017 - 03.2020
  • Monitored competition by gathering current marketplace information on pricing, products, and new technologies.
  • Managed and oversaw the daily operations of the sales region.
  • Established and maintained strong, long-lasting customer relationships by addressing needs and concerns.
  • Developed pricing policies and negotiated contracts with customers.

Store Owner

Singh collection
KARNAL
03.2014 - 03.2017
  • Audited customer account information to identify issues and develop solutions.
  • Achieved established sales targets by generating new customer accounts.
  • Networked to build client base and promote products to new and existing clients.
  • Explained products or services and prices, and answered questions from customers.
  • Provided product and service information to customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Resolved customer complaints via phone.
  • Greeted customers warmly and ascertained problem or reason for calling.
  • Followed up on customer inquiries not immediately resolved.

Education

BSC. IT (HONS) - IT Network Security

IASE UNIVERSITY
SARDARSHAHAR
07-2010

Skills

  • Language proficiency
  • Persuasive speaking
  • Goal oriented
  • Communication skills
  • Microsoft office
  • Scripted calls
  • Stress management
  • Customer inquiry and response
  • Multitasking

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Dutch
Elementary

Timeline

Store Owner

New Fish Aquarium
03.2021 - Current

Area Sales Manager

Krishna Electricals
08.2017 - 03.2020

Store Owner

Singh collection
03.2014 - 03.2017

BSC. IT (HONS) - IT Network Security

IASE UNIVERSITY

Similar Profiles

CREATE PROFILE
Harvinder CHEEMA