Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
Generic

Harvinder Jassal

Chandigarh,India

Summary

Insightful Information Technology Scientist with years of IT leadership experience including oversight of infrastructure, application support and security services. Leveraging diverse methodologies and delivering engineering solutions for premier organization. Highly adept in request for proposal development, technology needs assessments and staff training.

With talents in administering large Data Centre, Enterprise Systems and Network ICT infrastructure with numerous skills. Determined and well-rounded individual with more than 15 years working as Scientist within CSIR Scientific organization.

An energetic, well spoken and capable leader who is an expert at handling multi connected large infrastructure together to form fast and efficient networks and applications. Maxine enjoys working on all things IT related, and has extensive experience of resolving hardware, software and network malfunctions. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, road mapping and team development.

Overview

20
20
years of professional experience

Work History

Head IT, Sr Scientist

CSIR-IMTech
Chandigarh, India
06.2017 - Current
  • System and Network Administrator of CSIR-IMTech
  • Designed and evaluated WAN and LAN connectivity technologies
  • Performed network security design and integration duties
  • Worked closely with Director CSIR-IMTech to plan, develop, coordinate and execute technical strategies aligned to users requirement or future vision and purpose of Institute
  • Maintained network performance by performing network monitoring, analysis, and performance tuning
  • Established network specifications and analyzed workflow, access, information and security requirements
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency
  • Led server infrastructure development, quality assurance, staging and production systems
  • Diagnosed and executed resolution for all network and server issues
  • Made recommendations regarding information technology infrastructure overhauls
  • Planned and implemented hardware upgrades to system hardware and software, resulting in international recolonization of scientific services in Bio-Informatics web databases and prediction servers etc
  • Analyzed complex server issues and worked on enterprise and business-critical applications
  • Monitored networks and network devices to resolve technical problems quickly
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Troubleshot network problems and escalated problems to vendor.
  • Upgraded network by conferring with vendors and developed, tested, evaluated and installed enhancements
  • Bio-Informatics databases and web prediction servers administration
  • Managed Cyber Security Administration at gateway and distributive level
  • Performed as Nodal Officer of E-mail services
  • Nodal for NIC (National Informatics Centre) related services
  • Nodal Person for Video Conference related activities
  • Nodal Person for Institutes IT related activities –as desired by HQ for direct point of contact etc
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
  • Websites, Social Media and Digital Signage and management
    Participated in Academic activities timely manner
  • Participated in committee and convenor Web policy which was designed covering Content Archival Policy, Content Moderation and Approval Policy, Content Review Policy, Copyright Policy, Hyperlinking Policy, Privacy Policy, Terms & Conditions
  • Performed and Manged Disaster recovery and redundant systems with daily or weekly backups
  • Standardized job tasks and trained junior team members on industry best practices and standards
  • Involved in various National and International Conference and Workshops Committees and their organization
  • Administered a security CCTV & Biometrics including a AEBAS machines of institute, where manage a design and planning since inception and as per requirements. Team manages 115 CCTV deployed all over major locations including MIL labs, Access control system and their reports, setup of 32 Biometric Access Controller, To ensure their proper compliance and in absentia management
  • Administered system and hardware level for Bio-Informatics servers i.e Bio-Info and CRDD web services available to worldwide hosting core services of Bio-Informatics centre and Provide hosting of web software application development by Bio-Informatics researchers and other similar researchers of institute for active services for Bio-Informatics facility

Scientist IT Services

CSIR-IMTech
Chandigarh, India
06.2011 - 06.2017
  • Handled System Administrator and hardware of various servers hosted at data centre of CSIR-IMTech for users and facilities of institute and their backups and redundancy
  • Managed Network Administration of institute wide setup of LAN and WAN whose core system hosted at data centre of CSIR-IMTech, basic architecture diagram attached as Annexure-2 system
  • Administering Forti OS based Fortigate 900D Next-Generation firewall (NGFW) for Cyber Security at Institute gateway level, ensured state of art cyber policies and monitoring etc.
  • Administrator of front end administration of E-mail Services which includes accounts , expiry , extensions and compliance
  • Bioinformatics databases and web prediction servers administration
  • CSIR-IMTech IT services
  • Taught PHD students of AcSIR AND JNU relating to subject of computation /bio-informatics course number BIO-IMT-1-002 , as well as related workshops inclusive information compiled from multiple sources, including textbooks, online sites and other educational materials
  • Instructed groups of up to 15 to 20 students involved in lectures and demos in house workshop/training programs and provided individual support as needed

Jr. Scientist IT Services

CSIR-IMTech
Chandigarh, India
07.2008 - 06.2011
  • Provided Assistance to System Administrator , security CCTV & Biometrics including a AEBAS machines of institute, where managed design and planning since inception and as per requirements
  • Managed with low IT expertise : staff ratio of approx 1:154 rather than industry standard of 1:25-50 for approx 600 plus staff strength without adding other contractual staff
  • Proficient in working and developing environment worked at CSIR-IMTech. Linux: RedHat / Debian / Ubuntu/ Cent OS,· HTML, PHP, Apache, MYSQL DB, PHP My-Admin,Postfix, Squirrel mail, RoundCube Horde , Debian Linux based squid proxy and firewall
  • Administered and managed on update and development of old website of institute where required
  • Maintained setup of more than 350 systems includes server, workstation, desktop, wireless laptops, network printers, scanners etc.
  • Performed DNS services, as primary Name Server and secondary name server addition with websites
  • Managed Setting up of proxy server at institute offering access to every user on LAN of IMTECH in addition other services like DHCP etc. are running on such machine
  • Handled Cisco PIX 515E firewall at gateway, to keep network up and running and avoiding any intrusion
  • Performed backup on Store Edge T3, Store Edge 3300, on daily and weekly basis in addition to this use SDLT 600 Tape drive for maintaining backup
  • Maintained e-mail server which is running on RedHat enterprise Linux version-4 using send mail services on xenon based HCL Infiniti Global Line 2700 BD-2 Server, it include account creation/deletion creation of groups, setting up profiles, spam filter etc
  • Developed Web development by using html/JavaScript, Maintained and updated website of institute (www.imtech.res.in,) Web servers, inclusive Hindi version of Institute website, and new format to Bioinformatics centre website
  • Launched intranet website using apache Web server, it gives access to local users about day to day routine information e.g. Impact factor, animal house facility, forms etc, using IBM e-series 226 machine using on Linux operating system
  • Proficient knowledge of network hardware technologies includes layer 2 and layer 3 switches, hubs, routers, firewall, access points, print servers, network interface cards, network printers, scanners, wireless equipment etc
  • Created and managed VLAN in LAN for different departments of institute
  • Worked on Bandwidth management of multiple internet service providers to LAN users
  • Worked on latest DSLAM/ADSL broadband technology to give LAN and internet access to staff at IMTECH housing through existing telephone lines of local EPABX. For ADLS used “ ADSL 2+ : GLB 502T Routers” with both USB and Ethernet LAN facility, and for DSLAM used “Dlink-DSM 3248 48-Port switch”
  • Involved in providing and accessing VPN service of GARUDA project by CDAC-Bangalore to LAN where can use shared resources (HW, SW) presently in 17 cities around country

Technical Assistant, Computer

CSIR-IMTech
Chandigarh, India
04.2004 - 07.2008
  • Worked with software development team of TCS on reported errors and bugs on newly released COMPASS software for store and purchase online indenting and ordering and stock management and assisted in deployment of release fixes
  • Handled receipt processing for orders, bills, multimedia and ICT infrastructure, computer software inventories
  • Closely monitored users computer lab visitors to maintain secure and clean environment
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved hardware and software trouble shootings, improved operations and provided exceptional user (scientists, technical, admin staff and PhD students) support
  • Developed team communications and information for various technical and non technical meetings i.e as member or convenor
  • Handled routine telephone or message calls per day or event basis to address users inquiries and concerns
  • Provided software and hardware technical guidance and support to team members of Bioinformatics Centre, national facility
  • Implemented various soft and hard system upgrades and corrected setup problems
  • Gathered, organized and distributed technical documentation.
  • Upsold products and services to increase company revenue 10% beyond targets
  • Configured hardware, devices and software to set up work stations for employees
  • Analyzed errands and issues to identify troubleshooting methods needed for quick remediation

Customer Care Representative

Orion Dialogue
Chandigarh, India
06.2003 - 03.2004
  • Worked and handled at Orian Dialogue customer care to lead Mobile Voice service operators
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
  • Assisted call-in customers with questions and orders
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Educated customers on product and service details and information.
  • Received multiple positive reviews verbally by acknowledging dedication to excellent customer service

On Job Trainee

HCL Infosystems Pvt Ltd
Chandigarh, India
01.2003 - 05.2003
  • Worked for system support department, involved in visiting customers across Punjab, Haryana, Himachal Pradesh, Chandigarh, Panchkula and Mohali. Grab opportunity as Resident Engineer at LIC (Life Insurance Corporation) Chandigarh was taking care for only LIC branches across Chandigarh
  • Worked and involved support for troubleshooting and preventive maintenance of servers, desktop, terminals, laser jet, inkjet, dot matrix and line matrix printers

Education

Master of Science - Information Technology

Punjab Technical University
Jallandhar
09.2011

B. Tech - Electronic And Communication

Punjab Technical University
SUSCET, Tangori Mohali, Punjab (IN)
05.2002

Diploma - Electronics And Communication Engineering

Pt. J.R. Govt. Polytechnic
Hoshiarpur, Punjab (IN)
05.1999

Skills

  • Linux and LAMP Architecture
  • Docker
  • SSL Certificate deployment
  • Linux based DNS Server
  • Email Server, Mailing lists, Postfix, Squirrel mail, RoundCube Horde etc
  • Joomla based Content Management System
  • Awstat bases analytic , Google analytics
  • Debian Linux based Squid Proxy and Firewall
  • Fortigate - Next Generation Firewall, AAA Authenticator, Log Analyzer
  • Kaspersky Endpoint Protection Server - Client Enterprise
  • Wireshark software
  • VMWare EXSI Open Source Hypervisor, vCenter Converter
  • Oracle VM Virtual Box
  • XM media Server and Android Client based Digital Signage
  • Polycom H/W based, other S/W based Video Conference Solution
  • Linux based Network Area NAS Storage
  • Campus wide LAN and WiFI, 2800 IPs across 18 Building and different locations
  • Multiple ISP Internet Leased Lines and SD WAN
  • Ruckus WiFi - Campus wide Controller based APs, Roam Free N/W
  • DSLAM Switching, ADSL for Broadband N/W over EPABX PRI
  • Structured Cabling, Optical Technologies, DC Power Management, and Server/Network broad range of IT Hardware
  • Problem Resolution, Team Building, Supervision
  • Process improvement, Software Deployment
  • Designing and Implementing Security Controls and Policies
  • Incident Management
  • Release Management
  • Information Management
  • Data Center Management and Operations
  • Distributed Infrastructure Management

Accomplishments

  • Earned “Outstanding Performance Award 2016” a team award for [significant contributions in IT Services, including the servers and other core activities ]. Where ,supervised team of three technical staff member and executed and planned our routine and outstanding services.
  • Institute got top positions in Database Commons, a Catalog of Biological Databases and other various accomplishments of the Institute and Bioinformatics Centre , Where gaven backend technical support with team of scientists and PhD students in the development of their various scientific projects and and hosting open source webservices of Bioinformatics over the years to support respective citations in publications etc.
  • Deployment, Operation and Management of Two Large Data Centre (DC), where one was complete modular Rital-HP rack based DC backed with UPS and chiller based AC system, second was with redundant 80 KVA UPS and 60TR of PAC to in house various regular servers and super computing clusters etc.

Additional Information

Trainings and Workshops Attended:

  • 01 Day Course on "Fortinet's Management & Analytics solution v6.2 A key component to the Fabric" Fortinet Fast Tracks (08 May, 2020)
  • 05 Days Course on Management of Digital Hygiene: Staying Secure in Cyber Space, Sponsored by DBT, GoI under "National Programme for Training of Scientists & Technologists Working in Govt Sector" at C-DAC, Mohali (08 - 12 October, 2018)
  • 05 Days "CSIR Leadership Development Programme" at CSIR-HRDC, Ghaziabad, Director, CSIR-IMTech has nominated me (22 - 26 May, 2017)
  • 02 Days Workshop-Cum-Training Programme on "Implementation of e-Procurement" at CSIR-HRDC, Ghaziabad. from (15 - 16 May, 2017)
  • 01 Day Workshop Regional NKN (National Knowledge Network) on "Awareness and Knowledge Sharing: NKN" at IISER Mohali on (22 August, 2016)
  • 03 Days Workshop on "e-Samadhan - Network/Web Security" Information Security Awareness for Govt officials at C-DAC Mohali from (18 - 20 February, 2016)
  • 002 Days Workshop on NKN National Knowledge Network at Jawaharlal Nehru Technological University, Hyderabad on (21 - 22 January, 2016)
  • 03 Days Workshop on NKN National Knowledge Network at IISc Bengaluru from (17 - 19 October, 2013)
  • 01 Day Workshop M/s Springer (publisher) on "e-Resources from Researcher and End-user Perspective & its benefits" at Chandigarh. (04 September, 2013)
  • 02 Days Workshop at CSIR-SERC Chennai on ERP implementation at CSIR labs. (29 - 30 November, 2012)
  • 02 Days Workshop on "Introduction to Informatics at IMTech" (04 - 05 October, 2012)
  • 02 Days Workshop on NKN National Knowledge Network at University of Kashmir, Srinagar on (11 - 12 September, 2012)
  • 10 Days Induction Training Programme for Scientists at CSIR-HRDC Gaziabad (IN) (18 - 27 March 2012)
  • 02 Days Workshop on "Introduction to Informatics at IMTech" (29 - 30 September, 2011)
  • 07 Days Training Programme on "Cyber Laws, Information Security and Computers for Scientists and Technologists" Sponsored by DST, GoI. (14 - 20 June, 2010)
  • 04 Days Conference on "Recent Trends in Patinformatics" at CSIR-NCL, Pune. Conducted by Society for Information Science and CSIR-URDIP (09 - 12 December, 2009)
  • 02 Days Programme on "Scientific and Administrative Glossary" in Hindi Language organized by Commission for Scientific and Technical Terminology, New Delhi (07 - 08 December 2009)
  • 01 Day Workshop on "Introduction to Informatics at IMTech" (13 November, 2009)
  • 03 Days Training Programme at CSIR-HRDC Gaziabad (IN) on "Interpersonal Skills Development Through Transactional Analysis" at CSIR-HRDC Gaziabad (IN) (28 - 30 April, 2009)
  • 03 days National Workshop on "Developing Applications for Garuda (DAG-07)" at JNU (Jawaharlal Nehru University), New Delhi. Conducted by C-DAC Bangalore “Centre for Development & Advanced Computing. For GARUDA (India's National Grid Computing Initiative) and I am the member of that, our institute is end user of its GRID on 10 Mbps optical connection, for supporting and sharing hardware resources for high end computation. (04 - 06 October, 2007). GARUDA is a collaboration of science researchers and experimenters on a nationwide grid of computational nodes, mass storage and scientific instruments that aims to provide the technological advances required to enable data and compute intensive science for the 21st century.
  • 12 Weeks Advanced Diploma in Network Planning & Administration (With Grade A i.e. 80-100%) from CEDTI SAS NAGAR Mohali (An institute of Ministry of Information Technology, Govt. of India) (09 September - 29 November, 2002)
    [Note: CEDTI Mohali is now changed to C-DAC Mohali, The C-DAC, Mohali (Punjab) (formerly known as Centre for Electronics Design & Technology, India) is a scientific society of the Ministry of Communications & Information Technology, Govt. of India., involved in Research and Development. With an objective to create focus on Advanced Information Technologies, High-end Academics & Training relevant to R&D societies]
  • 06 Months Industrial Training at Punjab Digital Industrial Systems Limited (A. Govt. Undertaking) An ISO 9002 Company (02 July - 31 December, 2001)
  • 01 Month Industrial Training at Punjab Digital Industrial Systems Limited (A. Govt. Undertaking) An ISO 9002 Company (01 July - 31 July, 2000)
  • 01 Month Industrial Training at PUNWIRE (Punjab wireless systems limited) Training at SMT (Surface Mount Technology) machine department (01 - 30 January, 1999)
  • 15 Days Industrial Training at Punjab Recorders Limited, B-99, Phase VIII, SAS Nagar Punjab-160059. Item of Manufacture: Electro medical items for Defense & Railways, Un-interruptible Power Supply Systems (UPS), Servo Controlled Voltage Stabilizer. (12 - 27 June, 1998)
  • 02 Weeks Industrial Training at CSIR-CSIO (Central Scientific Instruments Organization) at Service & Maintenance Division
    * I worked on centrifuge machine, Microscope, dental chairs at PGI with visiting engineers. (01 - 14 August, 1997)

Other Details:

  • Member of regular working IAMC i.e Institutional Affairs Management Committee and actively worked for various institute related issues.
  • Member of the E&PR i.e “External Communication & Public Relations” Committee for various conferences, meetings etc.
  • Member of the committee of “Advisory Committee for KRC (Knowledge Resource Centre i.e Library)”
  • Participated in Volleyball Tournament held at CSIR-IIP, Dehradun during (24 - 27 December, 2018)
  • I was resource person at 5 Days Training programme BT2 : Bioinformatics Training for Trainers (20 - 24 March, 2018)
  • Implemented and proposed students and researchers to use open source technologies, including open office, gimp and other application software's which helped in saving lot of price to the institute.
  • Contributed in design, management and implementation of website policy
  • IT Workforce analytic: Efficiency comparison of our IT services to that of global standards IT staff to Institute staff ratio, where in general Industry Standard of IT Staff Ratio 1 : 20-75 (depends on multitask of services/facilities) where i managed with very low staff ratio of 1:155 rather than the industry i.e for approx 600 plus staff strength.
  • We do huge unmatched savings on AMC and FMS cost and visiting costs of service engineers from outside vendors, where we ourself diagnoses or later request market services for particular part or service required. Proactively managed with my team and diagnose hardware or software related problems and if require to for some part change we higher private services. This leads to save lot of capital to institute as we don't have any AMC of almost all ICT devices.
  • A short video (3.56 minutes) of Technology Area Platform - CSIR-IMTech giving a glimpse of our institute and some of informatics services and wide campus visit https://youtu.be/WI_zUA4HwNI or for other videos of the IMTech at same YouTube Channel
  • Visit to CSIR 4PI Bengaluru for the survey of data centre hosting super computing facilities on 15th October 2013

Timeline

Head IT, Sr Scientist

CSIR-IMTech
06.2017 - Current

Scientist IT Services

CSIR-IMTech
06.2011 - 06.2017

Jr. Scientist IT Services

CSIR-IMTech
07.2008 - 06.2011

Technical Assistant, Computer

CSIR-IMTech
04.2004 - 07.2008

Customer Care Representative

Orion Dialogue
06.2003 - 03.2004

On Job Trainee

HCL Infosystems Pvt Ltd
01.2003 - 05.2003

Master of Science - Information Technology

Punjab Technical University

B. Tech - Electronic And Communication

Punjab Technical University

Diploma - Electronics And Communication Engineering

Pt. J.R. Govt. Polytechnic
Harvinder Jassal