HARVINDER SINGH

• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Documented problems and corrective actions to maintain records.
• Examined service history and provided initial inspection of vehicle to identify issues.

Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.

• Processed insurance balance and payments, applied to customer balances.

• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Conduct Monthly Process Knowledge Test (PKT)
• Provide product training to new joiners followed by assessment.