Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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HARVINDER SINGH DHINGHE

HARVINDER SINGH DHINGHE

C-5/9 1st Floor 2nd Room Trimurti App Sector-3, Near MGM Hospital, C.B.D Navi Mumbai Maharashtra , I

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Overview

7
7
years of professional experience

Work History

Cafe Supervisor

Cafe Creme
06.2018 - Current
  • Conducted regular staff training sessions on customer service, menu knowledge, and up-selling techniques, resulting in improved performance and increased average ticket size.
  • Monitored inventory levels, placed orders, and managed supplier relationships, minimizing stockouts and reducing costs by 15% through effective inventory management.
  • Developed and maintained strong relationships with regular customers, addressing any concerns or issues promptly and ensuring a high level of customer loyalty.
  • Collaborated with the marketing team to create and execute promotional campaigns, resulting in increased footfall and customer engagement.
  • Conducted performance evaluations for staff members, providing constructive feedback and recognizing top performers, leading to improved team morale and reduced staff turnover
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Optimized profits by controlling food, beverage and labor costs.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.

Server

Pawan Restaurant & Bar
02.2016 - 06.2018
  • Greeted and seated guests, providing warm and friendly customer service while ensuring their needs were met throughout their dining experience.
  • Demonstrated in-depth knowledge of the menu, including ingredients, preparation methods, and specials, to assist customers in making informed choices and enhance upselling opportunities.
  • Took and accurately entered orders into the POS system, ensuring special dietary requirements and food allergies were communicated to the kitchen staff.
  • Effectively handled multiple tables, prioritized tasks, and delivered orders promptly, resulting in a high level of customer satisfaction and positive reviews.
  • Provided recommendations and suggestions to customers, based on their preferences and dietary restrictions, resulting in increased customer engagement and improved dining experiences.

Education

Grade 7

Sudhagad School
Kalamboli Panvel Navi Mumbai
03.2006

Skills

  • Team leadership and management
  • Exceptional customer service
  • Staff training and development
  • Inventory management
  • Problem-solving and decision-making
  • Effective communication
  • Time management and multitasking
  • Food safety and hygiene regulations
  • Budgeting and cost control
  • Marketing and promotional strategies
  • Hiring and training
  • Kitchen equipment operation and maintenance

Hobbies

  

Cycling, Swimming, Badminton, Listening Music, Electronics Knowledge, Travel & Explore.

Languages

English
Hindi
Punjabi
Marathi

Timeline

Cafe Supervisor

Cafe Creme
06.2018 - Current

Server

Pawan Restaurant & Bar
02.2016 - 06.2018

Grade 7

Sudhagad School

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HARVINDER SINGH DHINGHE