HARVINDER SINGH DHINGHE
C-5/9 1st Floor 2nd Room Trimurti App Sector-3, Near MGM Hospital, C.B.D Navi Mumbai Maharashtra , I
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
7
7
years of professional experience
Work History
Cafe Supervisor
Cafe Creme
Uran, Navi Mumbai , India.
06.2018 - Current
- Conducted regular staff training sessions on customer service, menu knowledge, and up-selling techniques, resulting in improved performance and increased average ticket size.
- Monitored inventory levels, placed orders, and managed supplier relationships, minimizing stockouts and reducing costs by 15% through effective inventory management.
- Developed and maintained strong relationships with regular customers, addressing any concerns or issues promptly and ensuring a high level of customer loyalty.
- Collaborated with the marketing team to create and execute promotional campaigns, resulting in increased footfall and customer engagement.
- Conducted performance evaluations for staff members, providing constructive feedback and recognizing top performers, leading to improved team morale and reduced staff turnover
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Optimized profits by controlling food, beverage and labor costs.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Server
Pawan Restaurant & Bar
CBD Belapur, Navi Mumbai, India.
02.2016 - 06.2018
- Greeted and seated guests, providing warm and friendly customer service while ensuring their needs were met throughout their dining experience.
- Demonstrated in-depth knowledge of the menu, including ingredients, preparation methods, and specials, to assist customers in making informed choices and enhance upselling opportunities.
- Took and accurately entered orders into the POS system, ensuring special dietary requirements and food allergies were communicated to the kitchen staff.
- Effectively handled multiple tables, prioritized tasks, and delivered orders promptly, resulting in a high level of customer satisfaction and positive reviews.
- Provided recommendations and suggestions to customers, based on their preferences and dietary restrictions, resulting in increased customer engagement and improved dining experiences.
Education
Grade 7
Sudhagad School
Kalamboli Panvel Navi Mumbai03.2006
Skills
- Team leadership and management
- Exceptional customer service
- Staff training and development
- Inventory management
- Problem-solving and decision-making
- Effective communication
- Time management and multitasking
- Food safety and hygiene regulations
- Budgeting and cost control
- Marketing and promotional strategies
- Hiring and training
- Kitchen equipment operation and maintenance
Hobbies
Cycling, Swimming, Badminton, Listening Music, Electronics Knowledge, Travel & Explore.
Languages
English
Hindi
Punjabi
Marathi
Timeline
Cafe Supervisor
Cafe Creme
06.2018 - Current
Server
Pawan Restaurant & Bar
02.2016 - 06.2018
Grade 7
Sudhagad School