Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Hobbies and interests
Certification
Timeline
Generic
Harwansh Pratap Tiwari

Harwansh Pratap Tiwari

Bengaluru,KA

Summary

A technology-driven leader(8+ years of experience) with a proven track record in enterprise tool administration, digital operations, and workflow automation. Experienced in managing platforms like Jira Software, JSM, Confluence, Figma, Miro, Venafi & GVSM to drive operational excellence and optimize business processes. Skilled in collaborating with cross-functional teams, translating complex requirements into scalable, user-centric solutions, and enhancing productivity and service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Operations Analyst

3M
10.2022 - Current
  • Led tool Admin for Jira, JSM, Confluence, Figma, Miro, Venafi and GVSM.
  • Implemented SCIM and SSO for Miro, enabling automated user lifecycle management and secure authentication.
  • Created numerous Groovy scripts for Jira (via ScriptRunner) and cross-team automations, reducing manual tasks significantly.
  • Managed monthly license audits (180-day inactivity policy) for Jira, Figma, and Miro, optimizing costs.
  • Built group-based marketplace access controls for Jira ensuring secure plugin usage.
  • Developed Jira monitoring systems covering permissions, project health, workflow hygiene, and server performance.
  • Created reports and dashboards in EazyBI and PowerBI for management, scrum masters, and leadership visibility.
  • Reduced operational costs via automated server shutdowns using Nucleus-based time triggers.
  • Maintained zero SLA breaches and escalations for 13+ months, ensuring smooth operations.
  • Handled complete Jira lifecycle: server restarts, cert renewals, plugin upgrades, and major/minor Jira version upgrades.
  • Managed MOD roster automation to optimize shift coverage.
  • Delivered tool usage and best-practice training sessions to new users for Jira, Miro, Confluence, and Figma.

Cloud Automation Engineer(L3 Atlassian Admin)

ICE Mortgage Technology
12.2021 - 10.2022
  • Experience in managing and administering Jira and Confluence, including tasks like installation, configuration, and customization.
  • Proven expertise in advanced troubleshooting, resolving complex issues with Jira and Confluence encompassing database, performance, and application challenges.
  • Experienced in integrating Jira and Confluence with various third-party applications and services, encompassing Bitbucket, GitHub, Slack, and additional DevOps tools.
  • Expertise in automating processes within Jira and Confluence, including custom workflows, automation rules, and macros.
  • Optimized performance by tuning database and application settings, as well as implementing caching for Jira and Confluence.
  • Experienced working in Jira DC, 2000 licenses.

Senior Associate Consultant(L2 Atlassian Admin)

Infosys
11.2019 - 11.2021
  • Configuration and customization: Experience in configuring and customizing Jira and Confluence, including the creation of custom fields, workflows, and templates.
  • Managed issues and content within Jira and Confluence, utilizing expertise in issue and content management.
  • Managed user accounts and permissions, including creating, modifying, and deleting accounts as well as granting or revoking permissions.
  • Utilized expertise in Jira and Confluence to enhance reporting capabilities. Efforts included the creation of customized reports, dashboards, and gadgets.
  • Experienced working in Jira DC, 40000 licenses(Intel Client)

Software Engineer(L2 Atlassian Admin)

Birlasoft
11.2018 - 11.2019
  • Managed projects and spaces in Jira and Confluence, overseeing permissions and templates.
  • Managed add-ons and plugins in Jira and Confluence, covering installation, configuration, upgrading, and troubleshooting.
  • Managed data within Jira and Confluence, overseeing backup, restoration, import/export, and cleanup.
  • Demonstrated extensive knowledge of best practices and standards in Jira and Confluence administration, encompassing Agile methodologies, ITIL, and DevOps practices.
  • Experienced working in Jira DC, 3000 licenses.

Associate Software Engineer(L1 Atlassian Admin)

Dotdash Meredith India
03.2017 - 11.2018
  • Demonstrated experience in managing basic tasks within Jira and Confluence, including creation, editing, and commenting on tickets and pages.
  • Managed basic user account tasks within Jira and Confluence, including creating and modifying user accounts.
  • Experienced in effective navigation and search functions within Jira and Confluence platforms, proficient in utilizing basic search filters and seamlessly moving between multiple projects and spaces.
  • Generated basic reports within Jira and Confluence, utilizing predefined reports and exporting data.
  • Experienced working in Jira DC, 3000 licenses.

Education

Doctor of Business Administration (Online) -

Golden Gate University Via UpGrad
San Francisco, USA
06-2026

Bachelor of Engineering - Electronics And Communications Engineering

Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bhopal, MP
06.2016

Skills

  • Experienced with collaboration and project management tools such as Figma and Miro
  • Jira software, JSM, Confluence, Jira Align
  • Experience with Venafi and GVSM
  • plugins- Scriptrunner, zephyr, automation, JMWE, JSU, etc
  • Groovy scripting and basic REST API automation
  • Fundamental AWS knowledge
  • Data visualization tools: EazyBI, PowerBI
  • Fundamental database skills: MySQL, PostgreSQL
  • Proficient in Linux and Windows operating systems
  • Agile and Scrum methodologies

Accomplishments

  • Delivered SCIM and SSO integration for Miro, enabling automated user provisioning and secure access for enterprise users.
  • Reduced license costs significantly by implementing a monthly user audit for Jira, Figma, and Miro (180-day inactivity check), leading to operational savings.
  • Developed and deployed Groovy-based automation scripts across Jira and other tools, streamlining workflows for multiple teams and reducing manual tasks.
  • Built a robust Jira Health Monitoring Framework, ensuring ongoing system hygiene, permission checks, and clean configurations, improving platform stability.
  • Reduced server operational costs by implementing a time-based server shutdown automation in Nucleus, optimizing cloud resource usage.
  • Created customized reports and dashboards in EazyBI and PowerBI, offering leadership visibility into project statuses, sprint health, and operational efficiency.
  • Managed and maintained zero SLA breaches and escalations for 13+ consecutive months, demonstrating a commitment to operational excellence.
  • Led end-to-end Jira lifecycle management, including plugin upgrades, server restarts, minor-to-major version upgrades, and certificate renewals.
  • Implemented group-wise marketplace access controls, enhancing compliance and security across Jira instances.
  • Trained over 100+ users across Jira, Miro, Confluence, and Figma, improving tool adoption and driving best practices.
  • Owned and automated the MOD roster maker process, ensuring consistent 24/7 operational coverage without manual intervention.
  • Collaborated with leadership to translate complex business requirements into tool workflows, automation strategies, and governance policies, directly improving business process efficiency.

Languages

English
Advanced
C1
Hindi
Proficient
C2
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Awards

  • Most Valuable Player - Infosys, 07/2020, Individual category.
  • Zenith Award - Infosys, 07/2020, Its a team award for best performance.
  • RISE insta award - Infosys, 06/2021, Silver Award
  • Bronze Award, 10/2023
  • Bronze Award, 09/2023

Hobbies and interests

  • Technology Enthusiast
  • Traveling

Certification

  • ACP-120 Jira Administration for Cloud – Atlassian
  • ACP-100 Jira Administration for Data Center – Atlassian
  • Confluence Administration – Atlassian
  • Automation for Jira Essentials – Atlassian
  • Jira Product Discovery Essentials – Atlassian
  • Jira Align Essentials – Atlassian
  • Groovy Scripting with ScriptRunner – Adaptavist
  • PSPO I (Professional Scrum Product Owner) – Scrum.org
  • CSPO (Certified Scrum Product Owner) – Scrum Alliance
  • ITIL® 4 Foundation – Axelos
  • AWS Certified Cloud Practitioner – Amazon Web Services (AWS)
  • Power BI Data Analyst Essentials – Microsoft

Timeline

Lead Operations Analyst

3M
10.2022 - Current

Cloud Automation Engineer(L3 Atlassian Admin)

ICE Mortgage Technology
12.2021 - 10.2022

Senior Associate Consultant(L2 Atlassian Admin)

Infosys
11.2019 - 11.2021

Software Engineer(L2 Atlassian Admin)

Birlasoft
11.2018 - 11.2019

Associate Software Engineer(L1 Atlassian Admin)

Dotdash Meredith India
03.2017 - 11.2018

Doctor of Business Administration (Online) -

Golden Gate University Via UpGrad

Bachelor of Engineering - Electronics And Communications Engineering

Rajiv Gandhi Prodyogiki Vishwavidyalaya

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Harwansh Pratap Tiwari